OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
171 ratings and 136 comments received in the last 90 days.
24 March 2026
Efficient and professional!
21 March 2026
Josh was very professional and talked through all the options
20 March 2026
Excellent customer service and friendly staff
12 March 2026
My whole experience with Mini was horrific. The first mini delivered in November was damaged by the transporter. I subsequently had to fill in the paperwork 3 times. Now I've run out of space to explain it so Mini doesn't really care.
10 March 2026
Great salesman Really helpful informative and friendly
07 March 2026
Michael and Kail were welcoming, helpful and explained the process all the way through to purchase
01 March 2026
I was looked after my Miles at Swindon Mini . His professionalism and knowledge was outstanding. He supported me through every stage of my purchase and found me a fantastic Mini Cooper E which is perfect for me in every way.
24 February 2026
The whole experience was smooth and straightforward. Communication was clear, the process was efficient, and everything was explained well. I felt supported throughout and very satisfied with the overall service.
21 February 2026
Good service
24 March 2026
I am always pleased with how helpful your staff are especially Annabel
24 March 2026
I found staff very helpful and informative.
23 March 2026
Efficient service and cleaned the car too inside and out plus comfortable waiting area and free refreshments
23 March 2026
Annabel Gladman took care of my visit and was happy with the service she provided and got my car ready to leave ASAP as requested. I thought that the health check video was a little extreme, in the sense of urgency for everything suggested.
22 March 2026
Very professional service from service and sales sept
22 March 2026
The only duff note was being invited to settle the bill online through a system that doesn't seem to accept credit card payment. However I did manage to pay by credit card when I picked up the car.
21 March 2026
Excellent communication from Annabel Gladman who kept me up to date with progress & was even able to arrange for the Mini to be delivered back to my home address due my difficult personal circumstances at the time.
20 March 2026
Great service and friendly staff willing to explain features and go through all options
19 March 2026
Good customer service generally. Specific problems I mentioned were sorted out as well as the routine service.
18 March 2026
Nothing wrong with the service, just expensive. The person I spoke to initially was very helpful. Your automatic key collection was a total failure. The receptionist had to unlock every box before getting to my key.
FIND Dick Lovett Swindon.
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0179 339 1199
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0179 339 8511
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0179 339 8511
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
24 March 2026
Excellent service and communication. Lewis Ford made everything very simple and easy, nothing was too much trouble.