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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
229 ratings and 197 comments received in the last 90 days.
27 October 2026
Miles was friendly, professional and extremely knowledgeable about the cars. He made me feel comfortable and confident throughout the experience, and I genuinely felt I was in good hands.
25 October 2026
Member of staff was very helpful and kept me informed throughout the whole process
23 October 2026
recently purchased my MINI from the dealership and couldn't be happier with the whole experience! From start to finish, I was made to feel genuinely valued as a customer. I dealt with Josh, who was absolutely fantastic throughout.
18 October 2026
Josh was great, very helpful nothing was too much trouble and above all no salesman pressure. I was very comfortable and happy to contact him if I needed to. Thank you
18 October 2026
I honestly couldn't have asked for a better experience buying my new MINI! Toby was absolutely fantastic from start to finish. Friendly, professional, knowledgeable and genuinely lovely to deal with, he made the whole experience feel really special.
15 October 2026
Lewis showed me my options on the mini Explained in full detail what the cars offered and kept me fully up to date With the progress of the mini
14 October 2026
Toby was the perfect sales person and a credit to the sales team. He kept us informed on a regular basis and was always extremely polite and well mannered.
13 October 2026
Very good experience
10 October 2026
10 out of 10 miles was great kept me up dated every step of the way highly satisfied ?? very polite
05 October 2026
Extremely helpful & very knowledgeable Sales Team during the sales process. It was a great Customer experience.
05 October 2026
Yes I was happy with my car sales person, he had everything covered
01 October 2026
Carefully and thoughtfully taken through all the options regarding my purchase of a new Mini. Guided through the IT improvements I was not familiar with, and left with the knowledge that any issues or help needed would be dealt with at any time.
30 September 2026
A very quick and easy transaction.
29 September 2026
Car is amazing and service at centre was very good
29 September 2026
So helpful from start to finish, I couldn't be happier with the service I received from the salesman 100 per cent happy.
24 September 2026
Toby Caddick helped us decide which mini to have. He was very well informed and we found him a great help without feeling pressured. He kept us up to date on the progress of the order throughout the entire time.
24 September 2026
I was very satisfied with the service I received.
22 September 2026
Everything is perfect and everyone are so nice.
22 September 2026
Fantastic experience buying my MINI Countryman John Cooper Works from Dick Lovett MINI Swindon. Lewis Ford was outstanding-professional, knowledgeable and a pleasure to deal with. The whole team were friendly, helpful the manager was a great Leader.
20 September 2026
The salesman Lewis Ford was excellent throughout friendly, courteous, knowledgeable and helpful without ever being pushy. He explained everything clearly at handover and even checked in a few days later to make sure all was well. Fantastic service!
20 September 2026
We are having a baby in 5 weeks, we knew exactly what model we were after and didn't want an over complicated shopping experience. Michael from the Swindon branch helped sort our new car in a couple of hours with no fuss and we are very pleased.
18 September 2026
Very please with new mini it is a dream. Lewis went far and beyond with getting me this car. So happy
16 September 2026
Nice showroom, nice staff, good communication
16 September 2026
Miles was fantastic, he organised the initial test drive, the order process was simple and clear and the delivery was a great experience.
10 September 2026
One of my favourite brands provides me with the most superb sales contact (Miles you rock!) AND yet another awesome car. Sales, finance, manufacture and support MINI continues to excel > huge thank you
04 September 2026
Michael was excellent, Dick Lovett great team environment, purchased 2 cars now!
27 August 2026
Really good experience from start to finish. The handover was really helpful.
20 August 2026
Lewis Ford at Swindon is top class - that's why we travelled from Bristol
19 August 2026
Good customer service
18 August 2026
Excellent customer service
16 August 2026
The delivery date & time were informed by phone
16 August 2026
Friendly, helpful advice. Josh talked me through it all - not pushy at all. Loaned me a car until mine was ready for no extra charge. Lewis set up my phone for me and made sure all the settings were tailored for me before I went. Very efficient.
14 August 2026
Miles Osborne guided us through the process from first enquiry some months earlier and was very knowledgeable and professional. At no point did we not understand what was occurring and he made the process painless and enjoyable.
11 August 2026
Michael Northcliffe and Kail were very professional, attentive and explained everything thoroughly from the Mini Finance through to the operation of my new car. They answered all my questions and helped me to choose the product that best suited me.
11 August 2026
Nikola Kaczor who assisted me from start to finish with the purchase of my new F66 Cooper JCW was just brilliant. Purchasing my new Mini was super easy and everything was explained by Nikola. Nikola kept me informed all the way along the process.
10 August 2026
Easy to deal with. Friendly and knowledgeable.
07 August 2026
There was an unexpected delay with the car being shipped from the Mini/BMW factory. However, my concerns were totally addressed by Nikola Kaczor and the Dick Lovett Swindon Mini Team.
01 November 2026
Reece was great. I had a few things to consider after my health check, he run through what they were and what was more of a priority. I took his advice.
01 November 2026
Rebekah Standen very through and helpful
01 November 2026
The staff were excellent but the cost of the repair was very high and just one cost too many.
01 November 2026
All ran very smoothly, no problems. My only gripe was the pushing of parts (tyres and battery) that were not yet necessary and at overinflated prices. Battery quoted at £377 fitted . Halfords £220 fitted!
01 November 2026
Great service and communication
31 October 2026
Excellent service from annabel chapman from start to finish .well done.
31 October 2026
Booking my vehicle in was simple, everything that was going to be done to the car was explained thoroughly, I was kept well informed as to what was happening and the car was ready for collection 2 hours before the agreed time.
30 October 2026
Easy to book the service after a reminder from Mini, staff very helpful and explained everything, work completed in a timely manner and the car was returned cleaned.
29 October 2026
5 star rating. The service manager and his team were very welcoming. They talked through the repair/service plan for my car that day to check my understanding, and kept me informed of throughout the day. They were exceptional in my opinion
29 October 2026
Everything done as asked and completed within the day
28 October 2026
This wasn't a service as such as at was not due. The car tyres were checked over because of a message on the computer which I was told I could not get rid of myself. Very comprehensive check undertaken and the problem was resolved.
28 October 2026
Great communication, friendly and helpful staff
27 October 2026
Everything went to plan and completed service on the time they said
27 October 2026
Timely resolve, kept me informed. No hidden costs
27 October 2026
Always polite, helpful and professional. System was down so didn't get the proper mot certificate. When i went back the usual certificate was quickly printed with no problems.
27 October 2026
The usual attention to communicating whilst you have my mini
25 October 2026
Excellent service
25 October 2026
Efficient and good communication
22 October 2026
Kept me informed as and when the parts was in
22 October 2026
When I went into Swindon showroom met Michael the salesman and he was so nice so helpful nothing was to much trouble he wasn't pushy and that's why I bought the car
22 October 2026
Efficiency and great communication
20 October 2026
Vehicle recall staff were excellent kept me informed of status of vehicle including module failure during programming and issue with brake vacuum sensor thereafter
20 October 2026
Efficient and great service
20 October 2026
Annabel is always helpful and explains everything, cheerful polite a great credit to her team
20 October 2026
Wonderful staff. Really helpful friendly and kind.
20 October 2026
Toby was exceptional and so professional and helpful from start to finish. Thank you
19 October 2026
Because I can't be completely satisfied as it cost me over £300, the last car battery I bought was £50 ! ??
19 October 2026
No issues in any of the process
19 October 2026
I was able to wait - and work - while the Mini had the collection of jobs carried out on it. The work duration took exactly the length of time that I was told it would take which was very good, and I was updated through the Mini app which was great.
19 October 2026
Annabel was super knowledgeable and explained everything. Nothing was too much trouble.
19 October 2026
Well looked after from start to finish and friendly
19 October 2026
From booking my mini in to picking it up.the customer service at all times was excellent.
18 October 2026
Always excellent service
18 October 2026
Everything was done as required, on time and at a reasonable cost.
17 October 2026
Friendly efficient
17 October 2026
Reliable and efficient as ever.
17 October 2026
Always superb
17 October 2026
I gave high score because the service I received was very good. You made sure that I was kept informed throughout and that my car was returned speedily.
16 October 2026
Andrew and the girls at reception were absolutely brilliant and made the whole purchase EASY. We discussed all details by phone and video and new things were good to go pending a test drive. We traveled down from Glasgow and were made so welcome.
15 October 2026
Very easy to deal with
15 October 2026
Always helpful.
14 October 2026
Completely satisfied. I received regular updates throughout the day. The team went above and beyond to also investigate a loud noise, correctly identified the wheel bearing issue, and now the car sounds perfect. Thank you so much
14 October 2026
Quick well organised and a professional operation
14 October 2026
Good knowledge and helpful
14 October 2026
Good service
13 October 2026
Good service and good communication.
13 October 2026
Your whole team is fantastic. Special thanks to Annabel Gladman, she's taken care of me on most of my Swindon visits. Clear communication while offering a friendly, warm, and approachable service that makes every visit completely hassle free.
13 October 2026
Everyone was very helpful
13 October 2026
Great service as usual!
13 October 2026
The staff were friendly and helpful and everything was completed in the time we were told
13 October 2026
Everything went smooth from initial booking to service appointment
13 October 2026
Our purchase was a very quick and easy transaction. Our salesman, Toby, was great. He helped us through the process, nothing was too much trouble. Very happy with the service we received from Dick Lovett Mini.
13 October 2026
Good service
13 October 2026
Everything went smoothly and I was looked after during my visit
12 October 2026
Everything went to plan perfectly.
12 October 2026
Josh was excellent throughout. Very responsive to emails and kept the process moving quickly. Minor issue with a missing key is also being quickly sorted by Josh. Nikki was also great on collection day.
11 October 2026
I would have given 5 stars but had trouble trying to book the service with your booking office. They didn't respond to my request and then no one was answering the phone. In the end I rang Dick Lovett direct and asked to speak to someone in their ser
11 October 2026
completely satisfied
11 October 2026
always do a great job, and always clear on pricing
09 October 2026
Very good
08 October 2026
All work done was completed appropriately. I was kept informed. The whole process was great
08 October 2026
Service person was excellent
08 October 2026
Excellent service the staff are very knowledgeable and informative, I know it's more expensive than a cheap high street garage like Halfords but they seam to go the extra mile.
08 October 2026
It was ok. Didn't address all my queries
08 October 2026
Service completed on time & with valet done the car was shinning like new
01 October 2026
When I made the appointment by phone I was quoted just over £700 for the work I had requested. When I arrived on the day I was told the cost of the work would be just over £800. Not impressed.
29 September 2026
First class service as normal
28 September 2026
Very expensive
27 September 2026
Very good customer service
25 September 2026
Excellent service, with very professional staff.
25 September 2026
Excellent customer service, well organised and executed work.
24 September 2026
Very good kept us informed.
24 September 2026
Excellent service, great facilities and no surprises. Very happy.
23 September 2026
Good communication and service
23 September 2026
Can't not fault the service and staff all very professional
23 September 2026
On time and as per the quote with a small increase to cover the additional Air Conditioning gas refill work.
23 September 2026
Very helpful finding us what we wanted
22 September 2026
MOT done in a timely fashion and great coffee while I waited.
22 September 2026
As usual, I was treated well by friendly, professional staff.
21 September 2026
We always great services from Michael , he makes it easy to change cars
20 September 2026
Good communication
20 September 2026
Can't complain about the service received Vehicle is fixed and no faults since
19 September 2026
Totally your staff are fantastic
18 September 2026
Everything went well.
17 September 2026
Reliable informative and friendly staff
17 September 2026
Excellent customer service, professional representatives
15 September 2026
Friendly, welcoming, down to earth staff that have a fantastic balance between professional service and just chatting to you like a human being. Nothing ever feels like it's too much trouble. They always provide regular updates and helpful informatio
14 September 2026
Just missed the aircon check that I mentioned when I booked the car in.
14 September 2026
Fabulous service from Reece who was outstanding. Thank you for looking after my Mini and for the time taken to check everything was okay too.
14 September 2026
The staff here in Swindon mini are excellent,they listen and Taylor your needs and me and my wife would recommend mini to anyone keep up the good work guys .
14 September 2026
I have been accustomed to receiving more regular updates from my service receptionist and I notice lack of staff present now. It seems the service has become more streamlined with less personal attention. Sign of the times.
14 September 2026
Great experience
14 September 2026
Very good experience at MINI Swindon!
14 September 2026
Michael is as brilliant. Helpful and informative without being pushy. He made the whole process seamless for me which was much appreciated.
14 September 2026
Good service
11 September 2026
Miles at Swindon MINI was fantastic, trustworthy. Overall I had a perfect experience buying my new mini and wouldn't go anywhere else! Thank you Miles!!
10 September 2026
MINI Swindon are amazing thank you so much
10 September 2026
Friendly, efficient, very knowledgeable
09 September 2026
The person I dealt with was not only professional from start to finish, but listened, acted and solved my problem, without issue or complaint.
09 September 2026
Friendly and efficient staff
09 September 2026
Good
09 September 2026
Lewis provided a first class sales service. He was helpful, knowledgable and easy to deal with and went above and beyond to make our experience at Our local centre a very positive one
09 September 2026
When checking in I asked for a clean, car was dropped off day early, work was done on this day and car was still not cleaned when I collected 24 hours later !
09 September 2026
very easy to deal with and fairly quick
06 September 2026
Dick Lovett, Swindon. Miles was superb from start to finish. Ordered over the phone the exact model I was looking for and kept me updated through the process. Bought car from Swindon because of Miles approach. Travelled 150 miles to do so.
04 September 2026
Great service as always
02 September 2026
Staff were very helpful, offered advice and made the experience easy. Annabel was very helpful as the POC.
01 September 2026
Great service every step of the way. Booking is easy. The staff are always so approachable and friendly. Nothing is ever done to my car without my approval. Just amazing service.
01 September 2026
The team at Dick Lovett Mini are always incredibly helpful, keeping me informed of progress.
31 August 2026
Punctual, polite and hassle free.
31 August 2026
Great customer experience and service
31 August 2026
always good customer service and helpful team
31 August 2026
Wonderful customer service, definitely customer focused care.
28 August 2026
Reception staff very happy - quickly organised member of staff to see me . Annabelle ? Or similar name went through all the items covered on my car service
28 August 2026
Reception helpful and friendly. Service staff kept me updated with progress. Car handed back sparkling. Refreshments offered while waiting. Excellent service from all involved.
27 August 2026
I filled in a satisfaction survey when I was there so the only thing I would add is surely if you're doing that there's no need to send another to take peoples time but I'm very satisfied with using you because that's why I keep going back
26 August 2026
The Team at Swindon Dick Lovatt are simply the best. I'm always made to feel like a valued customer and that nothing is too much trouble or no question is a silly one. My last visit Annabel, Joe and the team gave my flowers as I am not well atm.
26 August 2026
Great service
26 August 2026
Annabelle booked me in easily,friendly and professionally. The team kept me up to date with what was needed
26 August 2026
Everything v well organised and delivered in a friendly and knowledgeable manner. All staff v friendly and approachable even if they are not dealing with you direct. Eg car in for a service but sales staff v friendly too.
26 August 2026
Very friendly and welcoming
26 August 2026
Efficient, polite and kept informed.
25 August 2026
Fault rectified
25 August 2026
The service personnel were very professional and approachable. Great service from them.
24 August 2026
The whole experience was really easy and pleasant.
23 August 2026
Excellent service and delivered in a timely way. Reception staff were friendly and kept me informed of progress.
20 August 2026
Excellent customer service from Lauren but very disappointing with mini/bmw Hq not covering a faulty fuel pump that's done less 6,000 miles . Bought this car from new with Mini full mini service history .
19 August 2026
Great service from Josh Farr with my new MINI, I really appreciated his help from finding the right model for me to explaining how everything worked in it at collection.
19 August 2026
Good customer service
19 August 2026
Ummm
19 August 2026
Friendly and efficient
19 August 2026
Great service
19 August 2026
Clear explanation of what was needed and why with a full video detailing what was found
18 August 2026
Sorted out my car quickly
18 August 2026
Annabel was amazing from start to finish ensuring she answered my queries and anticipated my need.
17 August 2026
Very good
17 August 2026
Excellent customer service as always. Kept up to date with the whole process.
16 August 2026
The MOT was done in a timely manner,at a reasonable price and the car was cleaned! What more could you want?
16 August 2026
Friendly, helpful staff
16 August 2026
Friendly and efficient service and follow up.
16 August 2026
Took my car in for a MOT at 8 o'clock in the morning and didn't get my car back till 4.30 in the afternoon. I was not very happy with that. Surely you should say to the customer what time it would be ready.
16 August 2026
The service was done on time; accurately; and with courtesy by all staff concerned. I was kept informed at all stages and given both oral and written feedback - supplemented by a viedeoed e.mail. The waiting area was comfortable and the refreshments
12 August 2026
Liked the key drop procedure. Kept informed of extra work needed that incurred extra cost. All work carried out in a timely manner. Staff very helpful and polite.
11 August 2026
From arranging the service to having the service done was very straightforward and even got the car washed and hoovered after.
11 August 2026
The whole service was completed without any issues in a timely manner.
11 August 2026
Total satisfaction as usual.
11 August 2026
Helpful, efficient and reliable.
11 August 2026
Done the job perfectly
11 August 2026
Professional service. Kept informed at every stage.
11 August 2026
I'm very happy with the service
11 August 2026
It was great. Everyone at Swindon Mini was helpful, knowledgeable and welcoming. There was no rushing and everything was relaxed.
10 August 2026
From handing over key to collection was very good. Pleased that I was contacted regarding an issue found whilst doing checks. This meant work could be carried out and I would not have to wait for car to be repaired.
10 August 2026
Always helpful
09 August 2026
It just seemed that the pressure was a bit too intense. Some things like gap insurance that we have had before were just skipped over without explanations as to why it wasn't included.
08 August 2026
Good customer service
07 August 2026
Two main points. Alarmist language used in condition video around the potential impact of expired bonnet gas struts and incorrect initial diagnosis of turbo failure.
07 August 2026
No issues all good
07 August 2026
Very professional staff
07 August 2026
The Service Advisor (Annabel Gladman) was very helpful when I dropped my Mini off for diagnostic check. Unfortunately, Mini's quote for recommended repairs was significantly more than other garages, which is why I did not proceed.
FIND Dick Lovett Swindon.
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0179 339 1199
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0179 339 8511
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0179 339 8511
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
01 November 2026
Miles Osborne was amazing. Very welcoming and happy to answer all our questions either in person or by email.