About Your Local MINI Retailer | Dick Lovett Swindon

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Following the UK Government’s recent Electric Car Grant announcement, we are assessing how this will impact MINI and will share updates once more information becomes available.

OUR CUSTOMER REVIEWS

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

158 ratings and 105 comments received in the last 90 days.

21 August 2025

All went very good

08 August 2025

Very friendly team. Always a great welcome. Michael was superb

07 August 2025

Showroom was calm and the receptionist very pleasant.

01 August 2025

Lewis was extremely helpful and made the whole process very easy.

20 July 2025

Great service

15 July 2025

See above. Handover was good but because of the clunky e-paperwork process , Dick Lovetts gave my new car a free paint protection finish which was a very good jesture on their part.

10 September 2025

Pleasant and efficient

10 September 2025

Efficient service.

09 September 2025

Great

08 September 2025

Great service team ...easy to contact and always responsive and informative in their discussions regarding my 2 mini's

08 September 2025

Annabel was brilliant with communication throughout the visit.

05 September 2025

Quick, efficient and friendly. Kept me updated.

04 September 2025

Completely satisfied with the work carried out,

03 September 2025

Lauren did a fab job throughout the day. She took the time to explain everything properly both over the phone and following up in person when I came to collect.

02 September 2025

It went as arranged my car was done on time and everyone was super friendly and helpful and you washed my car which is great because at the moment we have a house pipe ban.

02 September 2025

I had asked if someone could look at the scratches on the roof but received no feedback

See all reviews

02 September 2025

Helpful and efficient service. Car washed and valeted as part of the service. Pleasant space to wait.

02 September 2025

The service provided was fabulous by sales team - Matt; Annabel and service team. Very pleased

30 August 2025

Felt like i was listened to and heard by Louis Harding-Smith, and have a plan to manage an ongoing fault with my video. Prior to this interaction i was seeking a solution elsewhere. Thank you Louis

30 August 2025

Very quick and efficient went shopping down street and got phone call as soon as it was ready ????will definitely go back and the coffee was great

28 August 2025

I was kept well informed on the progress of my vehicle.

27 August 2025

Great job, efficient and friendly

27 August 2025

The wheels were refinished at Swindon but I dealt with Bristol team.

27 August 2025

Shout out to Anabel for a seamless service experience. She is always polite, professional and efficient. Great job.

26 August 2025

Great customer service, Lauren was very helpful arranging an appointment that suited me

21 August 2025

Excellent customer service. Didn't like that there is clearly a push to recommend specific products. Excellent waiting/working area. Appreciate the complementary car wash/hoover, and refreshments. Overall expensive though.

18 August 2025

Easy to book, regular contact made to ensure appointment was still suitable. I was provided with a video and verbal explanation of the service.

18 August 2025

Mini ha e always been good.

17 August 2025

Please see above answer. From reception, to Lauren in the Service section, the mechanics and picking up the car newly washed, nothing could have been improved.

17 August 2025

all good. Car was collected and delivered with all work carried out.

16 August 2025

The whole process was handled very well. The staff are helpful and deal with all issue in an efficient manner.

15 August 2025

Very good experience

15 August 2025

As above

15 August 2025

Excellent service

12 August 2025

The customer service asst - Annabelle - did a great job

12 August 2025

Excellent service from initial contact, dropping off my vehicle, being kept informed of works through to collecting my vehicle. Friendly and helpful team. Thank you

11 August 2025

All the staff at Dick Lovett Swindon were fantastic and couldn't have been more helpful. I chose to remain at the facility (and work from my laptop) and had all the facilities I needed (including drinks & very nice biscuits). Lauren is a Star

11 August 2025

Good service

11 August 2025

Quick, efficient service. And a car wash too!!

11 August 2025

Exaggerations on issues and pricing being so high

10 August 2025

These guys are outstanding. Best MINI garage I've ever been to by a long way.

10 August 2025

They carried out everything I asked them to, and they cleaned my car.

10 August 2025

Easy booking process- work carried out on time and problem fixed. Car washed to a high standard.

08 August 2025

See above. Basically Lauren organised everything and her patience and communications with us were excellent.

07 August 2025

Very helpful

06 August 2025

They have been my go to place for the past 4years. I can not fault them in any way. They follow up, keep you updated, remind you of any upcoming service and MOT..

06 August 2025

Excellent service throughout.

06 August 2025

Clear and consistent advice quickly sorted issue

06 August 2025

Really friendly and easy to deal with

04 August 2025

Staff are professional, welcoming and friendly. I am never patronised, and any questions I have are answered fully. I usually wait in the branch for my car to be ready as I find the environment / facilities to be a great space to work in.

03 August 2025

Need to mention two employees who work at Dick Lovett, Swindon Lauren Baker and Ashley Chapman both went well beyond what one would expect from a dealership regarding dealing with a customer issue from a used mini bought from them .

31 July 2025

Lauren was very friendly and helpful and could answer all my questions. Thus far (it's only been a few days) I am very happy with the repair to the roof. The health check was also helpful.

30 July 2025

Brilliant

30 July 2025

Based on everything I said above - Annabel is a superb service advisor.

30 July 2025

Kept updated at all times

29 July 2025

Always friendly, great customer service

27 July 2025

Extremely satisfied. Warm welcome by the Service Manager then a dedicated staff members kept me updated and in the loop. It was the end of the day when I picked up and yet another lovely staff member very kindly and efficiently looked after me.

26 July 2025

See my response to question 1.

26 July 2025

Happy with the service experience at Swindon. But. I booked through the app and it said it would take 90 minutes. So I decided to stay with the car. When I dropped the car they said it would be 2.5 hrs. Think the app needs looking at..

26 July 2025

See above, cant believe the payment process you tried to force me to use.

25 July 2025

The team took care of us and our Mini from the moment we arrived. Annabel was particularly helpful.

23 July 2025

The service is excellent throughout

23 July 2025

I needed an MOT and they got me in very fast.

23 July 2025

Quick efficient service

21 July 2025

My car was well looked after and they dealt with all the issues very professionally

21 July 2025

Annabel is excellent as always

19 July 2025

Same reason as above plus, when I had to return with a query it was answered in full detail and inn a manner I understood.

17 July 2025

The only area of difficulty for me was understanding what the mechanic was saying on the video. I couldn't make out the words due to speed of delivery.

15 July 2025

Always very helpful and knowledgeable.

15 July 2025

You always look after us so well.

14 July 2025

It was a vehicle health check & no necessary work for the MOT. I know little about cars but it certainly feels better to drive now. Also there was a delay in the pick-up time and you kept me updated. Therefore it was no problem at all.

14 July 2025

All great service thank you!

13 July 2025

Helpful reliable knowledgeable staff

13 July 2025

Great service, bang on time and a coffee and water whilst I waited.

13 July 2025

Good selection of refreshments. Nice staff

12 July 2025

My answer has been made in the first question.

10 July 2025

Fabulous customer services

10 July 2025

Fully informed with the progress of my vehicle while waiting for service to be completed.

09 July 2025

Thorough service, very friendly, found a solution, great comms Louis and James were excellent to deal with

09 July 2025

Very satisfied with my experience . Louie was great to deal with and kept me informed along the way about any info on the car

08 July 2025

Best service as always.

08 July 2025

I just got a message saying my car was ready. No mention of how my car had progressed through its service and MOT. Also my complementary wash was poor, some of decals had come off and hadn't noticed until I got home, so more expense replacing those.

08 July 2025

Louis couldn't have done more

08 July 2025

Always satisfied with the quality and work undertaken. The staff are always happy to help and support.

03 July 2025

Quick check in, nice place to wait and work whilst the MOT was under way. All done as expected.

03 July 2025

Extremely satisfied Annabel and was very professional and kept me informed throughout the day,

02 July 2025

There was a mistake on the MOT Certificate which was rapidly and courteously corrected

30 June 2025

A pleasure to go to DL, Swindon

27 June 2025

I get update about my car and what is needed.

26 June 2025

The man helping (Louis I think, had coke from BMW) was so helpful.

26 June 2025

I came away from my appointment at MINI Swindon feeling very satisfied with how I was treated. excellent customer service from Annabel and the team.

26 June 2025

Friendly and professional staff. Nothing was too much trouble

26 June 2025

Highly satisfied, very seamless service

25 June 2025

n/a

24 June 2025

Lovely and friendly

23 June 2025

Very good, good communication and completed on time.

22 June 2025

Always great service staff informative ??

21 June 2025

My last few visits have been dealt with by Annabel Gladman, who is a credit to your company, friendly, keeps in contact and whose advice is appreciated.

20 June 2025

I had the wheel trims refurbished, mini was dropped off at the Bristol branch and was informed that the work would be carried out at the Swindon depot. Really pleased with the results, an excellent job done, wheel trims look brand new.

20 June 2025

Very happy with the service and the courtesy car.

20 June 2025

Everything was very efficient

20 June 2025

The service team especially Annabel were really helpful in trying to sort out a problem with my Mini.

20 June 2025

Everything completed efficiently

19 June 2025

Everything complete on time

19 June 2025

Very quick service and amazing contact with when the car was ready and if there was any delays

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