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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
228 ratings and 193 comments received in the last 90 days.
18 August 2026
Excellent customer service
16 August 2026
Friendly, helpful advice. Josh talked me through it all - not pushy at all. Loaned me a car until mine was ready for no extra charge. Lewis set up my phone for me and made sure all the settings were tailored for me before I went. Very efficient.
16 August 2026
The delivery date & time were informed by phone
14 August 2026
Miles Osborne guided us through the process from first enquiry some months earlier and was very knowledgeable and professional. At no point did we not understand what was occurring and he made the process painless and enjoyable.
11 August 2026
Nikola Kaczor who assisted me from start to finish with the purchase of my new F66 Cooper JCW was just brilliant. Purchasing my new Mini was super easy and everything was explained by Nikola. Nikola kept me informed all the way along the process.
11 August 2026
Michael Northcliffe and Kail were very professional, attentive and explained everything thoroughly from the Mini Finance through to the operation of my new car. They answered all my questions and helped me to choose the product that best suited me.
10 August 2026
Easy to deal with. Friendly and knowledgeable.
07 August 2026
There was an unexpected delay with the car being shipped from the Mini/BMW factory. However, my concerns were totally addressed by Nikola Kaczor and the Dick Lovett Swindon Mini Team.
06 August 2026
Good communication at all times. Friendly and efficient in a professional way.
28 July 2026
From the first time we came into Mini show room to look at a Mini, Nikola was very helpful and professional, assisted with any questions we Had and made us feel very relaxed throughout.
24 July 2026
I have been disappointed with the number of e mails that your marketing department have continued to send me offering me money off deals or suggesting that I trade in my car even after I had picked up my car.
23 July 2026
Courteous
22 July 2026
Miles and Dick Lovett Mini are fab! I feel like I am treated as family
19 July 2026
Lewis was great and experience was good from start to finish
19 July 2026
My mini was my first new car in 16 years
16 July 2026
Despite problems with the delivery of my new car, Dick Lovett Swindon kept me informed of the progress everyday by phone on the progress. This was exceptional service.
05 July 2026
The service I received from Hannah and the team at Dick Lovett was excellent. I appreciated the fact that I had one key contact throughout the whole process and Hannah was brilliant every step of the way. I would highly recommend dealing with Hannah.
03 July 2026
Quick and smooth process
03 July 2026
No problems, Miles was very helpful and I would recommend Miles was always there to answer questions or emails very helpful
03 July 2026
Miles Osbourne was a fantastic and helpful sales operative. He kept me updated regularly whilst my car was on order. On collection, he talked through the car thoroughly and ensured I was all set up with apps and understood the technology.
25 June 2026
Great sales guy - Miles - so knowledgeable & nothing was too much for him!
24 June 2026
Easy process as all documents were pre signed and completed
24 June 2026
Miles was always happy to help answer my many questions, he's friendly and polite and able willing to help.
20 June 2026
The start of my experience of purchasing my new mini was troublesome resulting in a severe delay to receiving my car. However, once Ben Newman took over the handling of my order, the service was exceptional and he went above and beyond.
19 June 2026
Very poor experience. Felt like purely a transaction, didn't feel a valued new customer. Buying a car is a big investment and should feel exciting and special
11 June 2026
Polite, efficient and knowledgable
09 June 2026
Fantastic service from Lewis at the dealership from start to finish. Felt well supported all the way through the process from test drive to picking up the new car.
08 June 2026
Miles Osborne was the ultimate professional
07 June 2026
On the whole very satisfied.
04 June 2026
Excellent service, both friendly and professional
03 June 2026
Very efficient and friendly.
03 June 2026
Very satisfied right from the get go, I was made to feel welcome and kept updated throughout
02 June 2026
Lewis Ford (Dick Lovett Swindon) was amazing sourcing us the exact car we wanted in the right timeframe. He was super patient and explained the options really clearly making it easy to decide the specification we wanted
30 May 2026
Excellent customer service from Michael Norcliffe. He and his managers were helpful, polite and always available . This is my third Mini from Dick Lovett. Delighted to return and to have had an excellent experience.
19 August 2026
Friendly and efficient
19 August 2026
Great service
19 August 2026
Ummm
19 August 2026
Clear explanation of what was needed and why with a full video detailing what was found
19 August 2026
Great service from Josh Farr with my new MINI, I really appreciated his help from finding the right model for me to explaining how everything worked in it at collection.
19 August 2026
Good customer service
18 August 2026
Sorted out my car quickly
18 August 2026
Annabel was amazing from start to finish ensuring she answered my queries and anticipated my need.
17 August 2026
Excellent customer service as always. Kept up to date with the whole process.
17 August 2026
Very good
16 August 2026
Took my car in for a MOT at 8 o'clock in the morning and didn't get my car back till 4.30 in the afternoon. I was not very happy with that. Surely you should say to the customer what time it would be ready.
16 August 2026
The service was done on time; accurately; and with courtesy by all staff concerned. I was kept informed at all stages and given both oral and written feedback - supplemented by a viedeoed e.mail. The waiting area was comfortable and the refreshments
16 August 2026
Friendly and efficient service and follow up.
16 August 2026
Friendly, helpful staff
16 August 2026
The MOT was done in a timely manner,at a reasonable price and the car was cleaned! What more could you want?
12 August 2026
Liked the key drop procedure. Kept informed of extra work needed that incurred extra cost. All work carried out in a timely manner. Staff very helpful and polite.
11 August 2026
It was great. Everyone at Swindon Mini was helpful, knowledgeable and welcoming. There was no rushing and everything was relaxed.
11 August 2026
I'm very happy with the service
11 August 2026
Professional service. Kept informed at every stage.
11 August 2026
The whole service was completed without any issues in a timely manner.
11 August 2026
Helpful, efficient and reliable.
11 August 2026
Done the job perfectly
11 August 2026
Total satisfaction as usual.
11 August 2026
From arranging the service to having the service done was very straightforward and even got the car washed and hoovered after.
10 August 2026
From handing over key to collection was very good. Pleased that I was contacted regarding an issue found whilst doing checks. This meant work could be carried out and I would not have to wait for car to be repaired.
10 August 2026
Always helpful
09 August 2026
It just seemed that the pressure was a bit too intense. Some things like gap insurance that we have had before were just skipped over without explanations as to why it wasn't included.
08 August 2026
Good customer service
07 August 2026
No issues all good
07 August 2026
Very professional staff
07 August 2026
The Service Advisor (Annabel Gladman) was very helpful when I dropped my Mini off for diagnostic check. Unfortunately, Mini's quote for recommended repairs was significantly more than other garages, which is why I did not proceed.
07 August 2026
Two main points. Alarmist language used in condition video around the potential impact of expired bonnet gas struts and incorrect initial diagnosis of turbo failure.
06 August 2026
They are all amazing! Annabel and Joe are assets to Dick Lovett MINI Swindon. They always treat me like a friend, someone they know, rather than just another customer. I won't be taking my car anywhere else. Bloody fantastic service. Thanks
05 August 2026
All as should be and quickly done
05 August 2026
I dropped it off early and picked it up MOT done no issues and picked up shiny clean car
04 August 2026
The mini staff are very professional helpful & friendly
04 August 2026
All receptive and efficient
02 August 2026
It was so easy coming to Mini, work in a relaxed and air conditioned environment and with such friendly and informative staff. The offer of coffee too whilst I waited.
02 August 2026
Everything about my mini service & mot was extremely efficient, helpful and friendly. There were no hidden extras and Annabel was delightful.
31 July 2026
Annabel Gladman, she's fantastic!
31 July 2026
Easy of booking, Lauren keeping me updated throughout and car ready when expected
30 July 2026
The service and helpfulness is excellent
30 July 2026
Smooth service
29 July 2026
The service was carried out satisfactorily and on time. The personel dealing with me are always pleasant and helpful and this is as it should be.
28 July 2026
Regular updates from Louis were appreciated
27 July 2026
I do not think the "Bumper Solution" is appropriate for all customers - It definitely was not OK for me. I should be able to pay for extra services using a credit or debit card. In the end I gave up on asking for extra services.
26 July 2026
Excellent service- kept informed at all stages.
26 July 2026
It was a smooth and quick service and friendly staff
25 July 2026
Kept me updated with issues during MOT and parts for my car. They were very helpful. Thank you
25 July 2026
Excellent customer service Felt very comfortable with the knowledge from all staff Extremely grateful for all the help
24 July 2026
Very clean and tidy ,helpful staff, enjoyed driving the new electric mini.
24 July 2026
Very informative and questions answered
24 July 2026
Always very helpful polite and ready to answer any questions I might have.
23 July 2026
Helpful and polite and friendly as always an excellent service
22 July 2026
Service all good apart from a big crack in the windscreen that was not in the screen when dropped off. All sorted with a loan car and new screen fitted the next day.
22 July 2026
Helpful, polite staff and quick service.
22 July 2026
Polite, professional & efficient
21 July 2026
Great service! As normal well looked after and kept updated.
20 July 2026
Always received excellent service
20 July 2026
Car was picked up and delivered back in the timescale agreed.
20 July 2026
Fast, easy and very professional.
20 July 2026
The car was picked up on time , serviced and cleaned . There were a couple of issues around the app not being updated and giving me two more service issues straight after the car was delivered home, Lauren took the issue on & kept me informed
20 July 2026
None
16 July 2026
This visit was for the MOT and a small service. As usual the service was finished on time. From previous experience I can trust your team to get back to me by phone if any other problem were to require additional work/cost. Thanks, Annabel and team.
16 July 2026
Staff are friendly and keep me updated on progress. Being able to wait whilst work is done is helpful
16 July 2026
The receptionist was very welcoming. Once we got to the desk and spoke to someone regarding the work we had booked in for that day .Everything that was to be done was explained well and all my questions answered.
16 July 2026
Quick and friendly and confident service with all aspects of work .
16 July 2026
It was a great customer experience, from arriving into the reception who were very polite & helpful, to the Service reception who were very organised, extremely helpful & professional and the service engineers who provide did a great job.
15 July 2026
Great customer service
15 July 2026
Welcoming, efficient and easy drop off. Good communication throughout. Professional.
14 July 2026
Cheerful, polite and professional welcome. Updates provided at regular intervals.
14 July 2026
Everyone really helpful Especially Annabelle who kept me informed at all times
13 July 2026
Excellent customer service care. The video report on the car is fantastic . Comfortable waiting area. A free car wash also !
13 July 2026
Excellent service beginning to end. Lauren very helpful
13 July 2026
Yes it was satisfactory
13 July 2026
Overall satisfied, but would of liked more time to deside whether to take out service plan instead of being put on the spot
13 July 2026
Excellent professional friendly customer service. Always ready to quickly respond to my requests or concerns about my car.
13 July 2026
Good job done
13 July 2026
All excellent
13 July 2026
Great service, efficient and Annabelle kept me updated and was really helpful
12 July 2026
Always well looked after and happy with the service we get. Thank you,
12 July 2026
The service on the day was exceptional as usual. Organising the service (booking, communicating, understanding what needed to be done, etc.) was less good.
11 July 2026
Excellent service always, service team at mini Swindon are very good at looking after you from the start to finish would not go anywhere else
11 July 2026
My car was picked up on time on the morning of my MOT. The guy was friendly and did his job perfectly.
09 July 2026
Great customer service
09 July 2026
All work fully explained and completed ontime
09 July 2026
I visited twice during that week after a call to the service dept about a couple of things that needed attention-especially for a wing mirror replacement. Great service and advice from Annabel and the team.
08 July 2026
Excellent communication, service and approachability
08 July 2026
I love the video for the MOT/Health check. Everything is always quick easy and efficient and the self check in is great, simple and secure !
05 July 2026
Very quick service, great courtesy car and fixed the problem efficiently.
05 July 2026
Kept in the loop
04 July 2026
I always have great service from Dick Lovett, nothing is too much trouble for them.
03 July 2026
Have sent this before. Lauren always helpful. James who works on my mini,always goes above and beyond. They both listen if I have a problem and James solves it.
02 July 2026
I had to sit and wait to collect my car for 25 minutes. I was sat looking at my ready car and all I needed to do was tap my card to pay and be handed the keys.
02 July 2026
Annabel is excellent as always
01 July 2026
The service and communication was excellent, thank you to Annabelle for keeping me updated
01 July 2026
Excellent customer service.
30 June 2026
The health check was thorough and showed what needed fixing, but not unnecessarily expensive.
29 June 2026
Very professional and customer focused
29 June 2026
Outstanding service from Nikola throughout my Motability journey. She made everything easy, went above and beyond, and my wrapped car at collection was such a wonderful surprise! Thank you, I love my new MINI!
29 June 2026
You met my every need in a professional, efficient and timely way
28 June 2026
Annabel kept me up to date
28 June 2026
.
28 June 2026
Feel free to contact me
28 June 2026
Top class service as always especially keeping us informed
28 June 2026
Always a great service from this Dealership
28 June 2026
No issues with service. Kept me up to date
28 June 2026
The customer service from Annabel in the service department is very helpful, she went through all the details of the service and informed me of highlighted issues.
27 June 2026
Your service colleagues were professional and friendly.
27 June 2026
Excellent service, great communication flow and updates. Helped sort out the immediate problem and get the car back to me really quickly.
27 June 2026
Apart from the shock of failing the MOT due to a split tyre, and the prevalence of amber faults in a car that has only 11,000 miles on the clock, what can be faulted? 10 out 10 from the staff.
26 June 2026
Not a scheduled service, but a recovery to Mini. Start to finish the service team were happy to help and accommodating of a last minute drop-in. Annabel kept us well informed and suspension was fixed well within expectations.
25 June 2026
Great service, friendly, helpful staff . Technician came out to explain something to me regarding coolant very helpful x dogs are welcome and water and treats provided for them .nice clean showroom x PLUS coffee and biscuits for me xxx
25 June 2026
My service advisor was a smart looking and very friendly man called Paul. I was sent a video explaining to me that my car required some additional work. Paul made me feel at ease and did not pressure me into the additional work.
24 June 2026
Great service
23 June 2026
Everything sorted with good flexibility
23 June 2026
They were all Helpful and knowledgeable.
19 June 2026
Had hoped for a speedier service
18 June 2026
Always polite welcoming, nice to do business with.
18 June 2026
Very professional service as always. Kept us updated on the works needed and carried out.
18 June 2026
Staff were all very polite and professional
15 June 2026
Excellent customer service. Nice environment. Clean and efficient. Friendly and helpful service.
14 June 2026
Excellent service but a shame the washing facility was jot operating
14 June 2026
Quick efficient service, lovely staff
13 June 2026
Overall good experience, did a nice job on a complimentary vac and wash but didn't appreciate changing my radio station, don't think anyone should change something without permission and I had a bottle of water in the car door which was not returned
13 June 2026
Very professional.
13 June 2026
Very good service snd really helpful at short notice
12 June 2026
No issues, polite staff and kept well informed of what was happening to my car
12 June 2026
There were no issues of concern.
11 June 2026
I'd had some trouble booking online/wasn't sure which services I had to have so I rang up and spoke to a really helpful advisor called Charlie, who sorted everything for me. I was also contacted by Lauren who was helpful too.
11 June 2026
Fantastic service from initial first visit and test drive until delivery of new vehicle. Lewis kept me informed all the way through the process. Couldn't have asked for better customer service.
09 June 2026
When collecting my car I discovered an air bag fault resulting from the fitting of dash cameras. I had to leave my car there and return home without it as there was no one available to resolve. Wasting time off work taken and overcharged for valet
08 June 2026
Tire replacement was frustratingly slow because the tires are not kept on site
08 June 2026
Efficient & friendly service as ever.
08 June 2026
Pleasant to deal wirh
08 June 2026
Fantastic service. Was kept up to date with all aspects of delivery and any question answered quickly and efficiently
07 June 2026
purchased car 3 months ago for 9k no0w needs new clutch for £3.5k
07 June 2026
Good overall experience
07 June 2026
Great collection and return service as always.. Problem fixed and bill was actually less than quoted. Great communication with the service team. Good all round and complimentary car wash
07 June 2026
Very easy process to book from start to finish. Kept informed at all times.
06 June 2026
Very good customer service
06 June 2026
Always a reliable service
05 June 2026
Professional service
05 June 2026
Staff were great, but my car was parked outside for 20 minutes as I waited for the technician to send the details to the service team so I could pay and take it away
04 June 2026
excellent service for a small item
03 June 2026
Very friendly and professional
03 June 2026
We always use Dick Lovett since we purchased the mini in 2017 We use them for Mot, service and any repairs. We find them trustworthy reliable honest and we feel we have their full backing
03 June 2026
Prompt, efficient and flexible when I needed to change the booking. Car very clean, feels like a very professional job.
03 June 2026
Great service.
02 June 2026
All good
01 June 2026
Helpful staff, quick to respond, picked up my car
29 May 2026
Unhappy of lack personal contact n check in. Having to check in via a screen
28 May 2026
They came and collected my car from school, did the work and returned it before home time! Very easy. And it was clean!!
28 May 2026
The team make coming in for any work to be done almost painless.
28 May 2026
message on dash-reverse light not working. advised I needed a whole light unit, at high cost as calcified contacts in my unit? Health check video advised just change bulb. Reverse light is working with no repair so I was very misled 1* for car wash
27 May 2026
.
27 May 2026
Friendly efficient service
25 May 2026
Polite and friendly people, very pleasant atmosphere.
FIND Dick Lovett Swindon.
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0179 339 1199
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0179 339 8511
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0179 339 8511
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
19 August 2026
Good customer service