About Your Local MINI Retailer | Dick Lovett Swindon

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

178 ratings and 152 comments received in the last 90 days.

04 June 2026

Excellent service, both friendly and professional

03 June 2026

Very efficient and friendly.

03 June 2026

Very satisfied right from the get go, I was made to feel welcome and kept updated throughout

02 June 2026

Lewis Ford (Dick Lovett Swindon) was amazing sourcing us the exact car we wanted in the right timeframe. He was super patient and explained the options really clearly making it easy to decide the specification we wanted

30 May 2026

Excellent customer service from Michael Norcliffe. He and his managers were helpful, polite and always available . This is my third Mini from Dick Lovett. Delighted to return and to have had an excellent experience.

23 May 2026

Proactive, informative, expertise,listening

20 May 2026

Welcoming and friendly environment. Staff very professional and helpful. Lewis was brilliant- not at all pushy and answered all questions, kept in touch when he said he would and didn't oversell anything. A refreshing change! Thanks Lewis.

19 May 2026

Lewis Ford was amazing. Always updated me

16 May 2026

A great experience from start to finish and Michael kept us informed throughout - his knowledge and commitment to customer service was superb.

16 May 2026

Knowledgeable and helpful staff

See all reviews

12 May 2026

Excellent customer focused and oriented service. All went well, smoothly and as planned.

12 May 2026

Really pleased with Mini Swindons service

11 May 2026

This is our third MINI - and our first ever all-electric vehicle - and we were very happy with the help we received from Michael, the Sales Executive at Dick Lovett MINI Swindon when deciding which model to choose that met our requirements.

11 May 2026

The sales person was friendly and pursuasive but he didn't give us the final offer in writing ; showed on his computer screen and then denied it . It left a bitter taste in our mouths .

07 May 2026

Great at responding, gave us a great experience all round ! Both Miles and Josh were very helpful.

04 May 2026

Every one at Dick Lovett are always helpful and call you back if they are busy they make the whole buying experience a joy

28 April 2026

Michael at Dick Lovett Swindon was a fantastic point of contact for the purchase of my 5th mini from this dealership. Michael had all the answers to everything I asked and was extremely helpful.

19 April 2026

Great customer service shown by Toby Caddick. Our collection had to be rearranged but Toby showed excellent customer service skills to manage our initial disappointment and then make collection extra special on the new date.

16 April 2026

Service was excellent from start to finish

14 April 2026

The Salesman, Miles Osborne, was very professional and approachable. I've had bad experiences in the past as a woman but Mikes was never patronising

10 April 2026

Very friendly and professional

06 April 2026

Very friendly and professional service. Few issues around the finance, don't think that was your do with the team at the garage, but it did impact the overall experience.

27 March 2026

Lewis was great as always. He was helpful & kept me updated on the status of the car. Everything was also super easy & quick which I prefer

24 March 2026

Excellent service and communication. Lewis Ford made everything very simple and easy, nothing was too much trouble.

24 March 2026

Efficient and professional!

21 March 2026

Josh was very professional and talked through all the options

20 March 2026

Excellent customer service and friendly staff

06 June 2026

Very good customer service

06 June 2026

Always a reliable service

05 June 2026

Professional service

05 June 2026

Staff were great, but my car was parked outside for 20 minutes as I waited for the technician to send the details to the service team so I could pay and take it away

04 June 2026

excellent service for a small item

03 June 2026

Very friendly and professional

03 June 2026

We always use Dick Lovett since we purchased the mini in 2017 We use them for Mot, service and any repairs. We find them trustworthy reliable honest and we feel we have their full backing

03 June 2026

Great service.

03 June 2026

Prompt, efficient and flexible when I needed to change the booking. Car very clean, feels like a very professional job.

02 June 2026

All good

See all reviews

01 June 2026

Helpful staff, quick to respond, picked up my car

29 May 2026

Unhappy of lack personal contact n check in. Having to check in via a screen

28 May 2026

message on dash-reverse light not working. advised I needed a whole light unit, at high cost as calcified contacts in my unit? Health check video advised just change bulb. Reverse light is working with no repair so I was very misled 1* for car wash

28 May 2026

The team make coming in for any work to be done almost painless.

28 May 2026

They came and collected my car from school, did the work and returned it before home time! Very easy. And it was clean!!

27 May 2026

Friendly efficient service

27 May 2026

25 May 2026

Polite and friendly people, very pleasant atmosphere.

23 May 2026

Personalised service and very friendly

23 May 2026

It was only an mot

23 May 2026

Timely, efficient and good communication of progress with my car.

22 May 2026

Excellent Service

21 May 2026

Had a tyre replaced which should be covered by the insurance policy Mini sold me 5 months ago. Wasn't unaware until the last minute that the policy was with a third party, told claiming was easy, now being ghosted by Mini regarding the claim form.

21 May 2026

Good job

21 May 2026

Annabel was so amazing, kind and keen to to help whenever!

20 May 2026

Friendly staff and welcoming environment. Answered all questions, weren't pushy at all. Lewis was brilliant at keeping in touch or answering calls. Nothing was too much trouble and a really pleasant, honest salesperson.

19 May 2026

Lewis was a very friendly member of the team who helped me through the whole process. Kept me up to date with the whole process and quickly answered any questions i emailed him with. Very impressed and happy with his help.

19 May 2026

Friendly,polite and highly professional.

18 May 2026

Outstanding work by Joe and his minions yet again

17 May 2026

Polished professional service

17 May 2026

Always timely. Thorough and clear on what is being carried out or required. Friendly and approachable staff,

16 May 2026

Very high customer focused and oriented service.

16 May 2026

100% the best service I receive, not just with the car, best with everything. Sure things don't always go to plan but that's life & cars! But they care & that means the world!

15 May 2026

Help & friendly team. Kept informed of progress.

15 May 2026

All ok

15 May 2026

Amazing service from your team with special mention of Annabelle & Lauren who just make life so much easier

15 May 2026

Friendly welcome, and great service and assistance from Lauren, as usual.

13 May 2026

Outstanding service

13 May 2026

Miles was very helpful, listened well & assisted me in saving more money than expected.

12 May 2026

Friendly staff and now nice clean car

12 May 2026

Great service (especially from Lauren) despite having to constantly rebook. Deducted one star due to the glue left on the windscreen presumably from protection used for replacing the scuttle panel / wiper arms.

11 May 2026

Setting up the service appointment and having the works carried out as expected was very easy. Annabel and Joseph and Dick Lovett MINI Swindon are very knowledgeable and helpful, and so are the technicians.

08 May 2026

Service experience was good, minor problem with not quite fitting a part correctly and a part not being received on time dealt with efficiently.

08 May 2026

Professional service and friendly, helpful staff.

06 May 2026

Even though the job could not be completed due to motability not giving the all clear as my lease is almost up, my car was still washed & was given an update by phone.

05 May 2026

Very helpful

04 May 2026

Staff courteous and helpful. I was kept updated by technician and service staff about vehicle progress. All work completed in my timeframe and car returned washed and looking lovely

04 May 2026

Good efficient service

04 May 2026

Always great service from the team at Dick Lovett Swindon.

04 May 2026

Professional, friendly staff. Good facilities for a waiting appointment.

02 May 2026

Excellent service all round.

01 May 2026

Great service from start to finish by all staff. Good communication and kept me updated regularly.

30 April 2026

Good communication.Like the health check video.Confident my car is safe & realiable.

30 April 2026

Very satisfied with service just seemed very expensive

30 April 2026

Service from Leanne was excellent but initial costs very expensive until challenged - can't help feeling being taken advantage of.

30 April 2026

Work completed to hopefully the quality expected. Brakes feel and work fine.

30 April 2026

Work was explained clearly and carried out promptly. Good communication was maintained throughout the process. The lady dealing with me (Lucy) was personable and very professional. Exemplary service.

29 April 2026

Efficient overall service and helpful team.

29 April 2026

Dan made the whole experience very easy.

25 April 2026

Reliable and professional.

25 April 2026

Very satisfied with whole experience. Professional, friendly staff throughout.

25 April 2026

Great service from Mini Swindon - Personal welcome from all the Team, including Joe the Service Manager . Work completed swiftly and lots of choice and flexibility for the waiting appointment provided by Annabel who is always amazingly helpful

25 April 2026

Work completed as diagnosed

25 April 2026

Annabel was very helpful and friendly as always, keeping me updated throughout.

23 April 2026

Excellent service as always

22 April 2026

friendly welcome, explained what was happening ( useful as first time using Mini service) showed to work area and coffee etc, then kept informed throughout visit ( twice ) to explain what was needed and being done under warranty

21 April 2026

Excellent helpful friendly service

21 April 2026

Timely, courteous.

21 April 2026

Very helpful and professional staff. Answered any questions quickly and helpfully.

21 April 2026

Knowledgable and helpful

19 April 2026

Staff were very helpful

18 April 2026

Always courteous and efficient and never had a problem in the 23 years ( and 7 Mini's ) they've been our main dealer. Always looked after us.

18 April 2026

Really efficient and helpful.

15 April 2026

Service and Mot completed in time frame given and kept updated

15 April 2026

After tyre blowing out, had no option with mini assist for car to be taken to my excellent local car fitters so ended up in main dealership miles away. The tyre price difference was horrendous & had really stressful trip to pick car up.

14 April 2026

Usually i give 5 stars however the communication left a few niggles Had to chase for answers

14 April 2026

I was completely satisfied with the work that was done by the team but am very disappointed with the fact I have tried to reach mini as a follow up on damage to the car hand after 2 weeks still have no reply

13 April 2026

Great service all round from BMW where car was serviced and MOT completed Video explanation was clear and professional

13 April 2026

Good service provided and I appreciated updates and advice from the team . Friendly and welcoming receptionists. Felt a good buzzy atmosphere around the dealership when I dropped off my mini and later when I collected!

13 April 2026

Always helpful and do best to look at things as soon as they can. Although they had to keep car overnight things were completed ASAP. Had full explanation of things done and how to clear one of the issues if it happens.

13 April 2026

The usual professional experience

13 April 2026

Fantastic customer service!

12 April 2026

Well looked after

09 April 2026

Excellent service from lauren

09 April 2026

The work was carried out on time to a high standard.

08 April 2026

Professional service

08 April 2026

As always wonderful customer service, nothing is too much trouble even at short notice Annabel sorted everything out promptly, she was really amazing 100% and much much more. She even put him inside the compound for the night, so thoughtful.

08 April 2026

Great and very friendly staff as usual. Annabel looked after us from booking the appointment to keeping us informed as to the progress of our car while we waited. Thank you

08 April 2026

Apart for alittle confusion about what servicing was being carried out it all went well

05 April 2026

No issues, clear communication, easy to accept and authorise which jobs you'd like completed

05 April 2026

Owned the issues that they should've and kept us informed

05 April 2026

I am always greeted by Joe and his team. They always go over and beyond for me which is a really lovely and makes you feel very valued as a Mini Customer. I cant thank the team enough for all the have done for me.

02 April 2026

Did the service and cleaned the car.

01 April 2026

Very helpful to deal with a discolouration issue.

01 April 2026

The staff contacted me through the progress to give me reports and clear information

31 March 2026

Very satisfied with the service. Annabel Gladman was my contact and was absolutely fantastic. She was friendly, kept me up to date on everything and couldn't have been more helpful.

31 March 2026

My mini was collected from home and delivered back with no fuss.

30 March 2026

No problem

30 March 2026

The environment is cleaned, coffee is great! Feel comfy when waiting for the MOT

28 March 2026

Very efficient all all staff & pleasant . Thanks

28 March 2026

My service was carried out, my MOT was done and my car was washed.

27 March 2026

Kept me informed. Collected my car. Washed and returned my car. Offered "Bumper" to stagger my bill repayments.

27 March 2026

Fantastic team, great facilities, all sorted at one appointment. Big Thankyou to everyone involved especially Erin.

24 March 2026

I found staff very helpful and informative.

24 March 2026

I am always pleased with how helpful your staff are especially Annabel

23 March 2026

Annabel Gladman took care of my visit and was happy with the service she provided and got my car ready to leave ASAP as requested. I thought that the health check video was a little extreme, in the sense of urgency for everything suggested.

23 March 2026

Efficient service and cleaned the car too inside and out plus comfortable waiting area and free refreshments

22 March 2026

The only duff note was being invited to settle the bill online through a system that doesn't seem to accept credit card payment. However I did manage to pay by credit card when I picked up the car.

22 March 2026

Very professional service from service and sales sept

21 March 2026

Excellent communication from Annabel Gladman who kept me up to date with progress & was even able to arrange for the Mini to be delivered back to my home address due my difficult personal circumstances at the time.

20 March 2026

Great service and friendly staff willing to explain features and go through all options

19 March 2026

Good customer service generally. Specific problems I mentioned were sorted out as well as the routine service.

18 March 2026

Nothing wrong with the service, just expensive. The person I spoke to initially was very helpful. Your automatic key collection was a total failure. The receptionist had to unlock every box before getting to my key.

16 March 2026

Everyone I met was polite and considerate. I was kept informed about what was happening with my car and the result was great.

16 March 2026

Excellent service from start to finish

16 March 2026

Had multiple problems with my current Mini JCW despite only collecting it in October as NEW, however the service team and my advisor (Annabelle) makes everything so much smoother!!

16 March 2026

Everything went well and was explained fully to me. The waiting area is very comfortable and the whole of the showroom is very impressive.

16 March 2026

Because staff are always helpful and kept me in touch with what was happening

16 March 2026

Excellent service friendly staff

15 March 2026

As always 5 star treatment from the service department thank you

15 March 2026

Very helpful and job completed as required.

15 March 2026

Excellent service

14 March 2026

All work was carried out as arranged. I was kept updated. Additional work that was recommended was clearly explained along with costs.

13 March 2026

On time , explanation of what was going on, friendly and charming person dealt with, immaculate surroundings

13 March 2026

Expensive, has made me consider getting rid of the car. Over £800 for a headlight is ridiculous.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Dick Lovett Swindon.

Address

Ashworth Road, Bridgemead, Swindon, SN5 7YH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0179 339 1199

Map

Areas served

Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham

View map

Address

Ashworth Road, Bridgemead, Swindon, SN5 7YH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0179 339 8511

Map

Areas served

Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham

View map

Address

Ashworth Road, Bridgemead, Swindon, SN5 7YH

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:Closed
Sun:Closed

Phone

0179 339 8511

Map

Areas served

Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham

View map