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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
230 ratings and 160 comments received in the last 90 days.
03 April 2025
Very helpful
02 April 2025
Whole team were warm and friendly, were able to answer questions and resolve issues or answer questions. Even when there were long delivery delays , they kept me up to date.
26 March 2025
We had a trainee salesperson who did her best but clearly lacked knowledge about electric cars and it would have been good if at some point we had been joined by someone with more knowledge and expertise. Not having a user manual didn't help.
23 March 2025
Purchasing my car was made easy. No sales pressure. All my questions were answered, information was given in a clear and relevant manner. I didnt feel hurried in any way and the salesman was happy to repeat the information when i asked for clarity.
18 March 2025
Car was a gift for my wife and was presented in style with a big bow attached
15 March 2025
Miles the salesman was very helpful, personable and clearly enjoys his job.
02 March 2025
Miles at Swindon Mini kept me informed every step of the way. Process was very smooth and Miles always had everything under control. Miles had a very friendly approach and nothing was too much trouble. Miles is a real credit to Mini Swindon!
01 March 2025
I was kept appraised of the production & delivery date. Collection was at my convenience.
27 February 2025
Knowledgeable and helpful with models
22 February 2025
Miles Osbourne dealt with all my enquiries really well
19 February 2025
Service was excellent
19 February 2025
Miles Osbourne dealt with my purchase and was incredibly helpful. He emailed regularly to inform me of any updates . On collection of my mini he was very patient in explaining everything and reassuring me that I could call in at any time . Excellent!
09 February 2025
Completely happy with our experience with Matt from start to finish. The delivery and collection was fantastic and nothing was rushed. We were talked through everything to do with our new car and were then confident to drive off from the showeroom.
04 February 2025
Whole process from original discussion to test drive, ordering of vehicle and the delivery / handover went smoothly and we believe we received a high level of service/consideration.
21 April 2025
Friendly customer service as usual but not happy with the scratchs
21 April 2025
Very efficient
20 April 2025
Did not get the complimentary car clean and put the owner details on the request only for me to the communications
19 April 2025
Completely satisfied with the service and work provided by mini servicing.
18 April 2025
Quick, polite and efficient service by all staff members. My car was cleaned to a good standard this time.
17 April 2025
Service / mot was fine but very very poor customer service
16 April 2025
Did a great job.
16 April 2025
Kept me updated during service good communication from Annabel
15 April 2025
Always everything explained on visit Lauren Baker looked after me this time and kept me fully updated.
14 April 2025
Everything went so smoothly with no problems. I know that my car is in first class condition when it returns to me.
14 April 2025
Annabel and Lauren did a fantastic job from keeping me informed on the status of my vehicle throughout the appointment.
14 April 2025
Service is good as far as car goes but I do not like your new payment system - it is not user-friendly
13 April 2025
The complimentary wash on my car was very disappointing
12 April 2025
See all above from meet and greet as I walked in friendly ladies, to sales team and garage and valeting and lovely endless coffee if you chose to partake . Clean showroom, just everything .
12 April 2025
Professional timely service
11 April 2025
Very good service, professional.
10 April 2025
Easy to book. Friendly, genuine staff. Thorough feedback. Nice extra touch of having car washed & hoovered!
10 April 2025
Bought car in warranty work only 2 years old! Needed my car 2 days so gave me a giant electric countryman Ginormous car I told the woman I have no charger and no means they said that's fine. Charged 35 quid when gave car in and 12 was electricity!!!
08 April 2025
Disappointed that services are not available on Saturday mornings any more and have to rely on collection/delivery. Really appreciate this facility but had to wait longer than expected for a slot
08 April 2025
Technically the service covered all the requirements. However the support I received from Annabel , explaining the steps, keeping me updated and helping me with some timing issues I had in the afternoon was excellent.
07 April 2025
All ok. Had previously agreed to get a valuation done whilst it was in for a service this wasn't done. Sales guy (person) vs sales manager(email) varies by 1k ish so quite a bit. Same with tyre depth, checklist one value and video noticeable more.
07 April 2025
Efficient and friendly
07 April 2025
I'm overall service was Far too expensive, needed two new tyres they quoted them far too much. Will be taking my car somewhere else for the service next time. Didn't even give it a good clean inside
07 April 2025
I was treated very well.
06 April 2025
All staff members were friendly but we were told on the phone the drive train service was always needed once the car was 6 years old.yet in the mini centre they said that wasn't true and it could flag up for a service
06 April 2025
Car repair completed in a timely fashion and kept informed
06 April 2025
On the healthcheck video I received the technician was talking very quickly which meant I had to replay it several times to fully understand what was being said
06 April 2025
Looked after well throughout
04 April 2025
The repair was completed the following morning.
01 April 2025
Friendly, curtious, knowledgeable and still have time to appreciate the older person with an older car.
01 April 2025
It worked and came within projected estimate
01 April 2025
Josh was excellent with the service and handover aswell .
01 April 2025
All questions answered with confidence
30 March 2025
Easy to book, very good facilities (while waiting), and the staff are friendly.
30 March 2025
As always good communication, friendly staff. Can't fault
30 March 2025
Brilliant staff
29 March 2025
Still worried if issue will recur
29 March 2025
All work was carried out to my satisfaction
29 March 2025
Nothing too much trouble, communication was great.
28 March 2025
Dick Lovett BMW service department is exemplary. Excellent communication and finding solutions.
28 March 2025
Staff are great
28 March 2025
They did what they said they would within the timescales and did a thorough analysis.
27 March 2025
Problem got solved
27 March 2025
Excellent service, was kept informed of the work being carried out
26 March 2025
Good comms, different tyres to that quoted.
25 March 2025
All questions answered and kept in timely communication
25 March 2025
Communication is excellent. I love the Health Check Videos
24 March 2025
My car passed its MOT, without any additional, unnecessary work needed.
24 March 2025
Very good service from the team on the day of our visit.
23 March 2025
Very efficient correspondence. And a polite friendly experience when at the repair facility.
23 March 2025
Came away really happy with my experience
22 March 2025
Helpful host and good facilities
22 March 2025
I like your service manager who is always very helpful and efficient but was disappointed in the girl who phoned me to say it was ready for collection and I really hated the payment system
22 March 2025
Always outstanding customer service
22 March 2025
A well washed car but that's it. Wasted £135 on a diagnostic that seemed all about trying to upsell unnecessary expensive fixes. Told roof closed then found out it wasn't. Will never use you again.
21 March 2025
Very happy with service.
20 March 2025
Rectified my issue and kept me well informed
20 March 2025
All over service experience was fine.
18 March 2025
Care taken by all staff was obvious
18 March 2025
Excellent customer care The service team at Swindon were brilliant and managed to locate a nail in tyre under the rim!!!! Always helpful from setting the radio to dealing with small issues like turning off child lock !!
18 March 2025
Very good service from the team at Dick Lovett Mini Swindon.
18 March 2025
Service was spot on
17 March 2025
Always good
17 March 2025
Anabel was very helpful
17 March 2025
Great service from drop off to pick up
17 March 2025
Genuinely happy, Tom and his team have been brilliant. Lauren kept me updated throughout the process. The repairs took longer than expected but I was at ease, due to the updates I was receiving.
16 March 2025
The service was very good but it was rather expensive!
16 March 2025
Always looked after
16 March 2025
Friendly,helpful and polite staff
16 March 2025
Car called in for a recall same time as end of warranty service. I raised issue about rattling tailgate - car sounds like a charity collection box. You took oppo to try upsell me expensive tyres etc, reset all my gps settings and car settings to fa
15 March 2025
I am happy with the mot and friendly service, but I asked a question about battery life when I dropped my car off and was told they would discuss on my return,as the service team were busy I was advised I would get a email,I have not received this.
15 March 2025
Prompt quick bookings and efficient
14 March 2025
Everyone just wanted to help
14 March 2025
They deal you in a professional and welcoming manner , live near Portsmouth but boughtbthe car from them and so impressed with how they desl with customers have returned for servivce and most recently first mot .
12 March 2025
Very satisfied, thank you!
11 March 2025
Excellent service
10 March 2025
All good
09 March 2025
Tasks completed a requested.
09 March 2025
As above, would buy another mini again but the service department has let you down and therefore after having the car for a long time I have now sold it this weekend and gone to a different type of car all together
08 March 2025
Everything was done as expected in the service and I was kept informed.
08 March 2025
The service experience is second to none.
07 March 2025
Great service
06 March 2025
Not all work initially quoted but adviser then managed to sort a discount So paid more than initially advised but less than I could gave been billed
06 March 2025
Excellent. Really friendly and helpful, and kept me informed in progress throughout. Very professional.
06 March 2025
Communication was great from Ashley, he booked in my MOT, sorted out a courtesy vehicle and very welcoming when I arrived, Annabel was great, she walked me through the courtesy vehicle controls & kept in contact with me throughout the day. Great team
05 March 2025
Very professional, responded quickly
04 March 2025
Great service from the moment I booked the visit too collecting the car.
04 March 2025
Kept informed about what needed to be done. Great customer service.
04 March 2025
Everything was clearly explained before my car was left for service. Everything was carried out as expected and information about advisories was given clearly, and the health check video that I was sent was very clear and easily accessible.
03 March 2025
Excellent in every respect. Staff very helpful. I dealt mainly with Lauren.
02 March 2025
Very helpful service.
02 March 2025
Car was dealt with & returned promptly
01 March 2025
The video I received from the mechanic was very informative.
01 March 2025
Everything was fine
28 February 2025
Excellant knowledge Friendly approach Customer focused Very helpful
27 February 2025
Came in on time.
27 February 2025
Friendly staff and great service
25 February 2025
SERVICE EXPERIENCE WAS GOOD
25 February 2025
Excellent
25 February 2025
The level of professionalism displayed and subsequent punctuality made the experience very easy going
25 February 2025
Nothing was too much trouble
25 February 2025
The staff are lovely, and the service is brilliant
23 February 2025
Good service
23 February 2025
N/A
23 February 2025
Everything explained and video of the service being done is excellent.
23 February 2025
Everything promised was delivered. Joseph is helpful,positive and a pleasure to deal with.
23 February 2025
The service is fine though I resent the constant desire to sell me more. I also feel annoyed that controls such as the light switch are not left as they were when the car went in.
23 February 2025
Satisfied with work done, but cost a lot more than I anticipated. Also, the two hour service timeline I was given turned into three and a half hours. (I had decided to wait, but walked to the shopping centre to kill time.)
23 February 2025
Great communication and quick to respond
22 February 2025
Great service Everything explained
22 February 2025
Always feel valued
20 February 2025
Your service staff were amazing and sorted our issue straight away and kept us in the picture from start to finish. Thought I'd picked up a new car with the complementary car valet!!
19 February 2025
Customer service here is highly professional, thorough, knowledgable and friendly, from the welcoming reception staff, to the service advisor and technicians who perform the work.
19 February 2025
I am always satisfied with the service offered, just tyre prices offered where about £30 over a local company price
19 February 2025
Everything was completed adequately
19 February 2025
Excellent service as always
18 February 2025
Always excellent service from the team. Ashley, Annabel, Joe and Lauren are brilliant and so very helpful.
18 February 2025
Always helpful and polite
18 February 2025
Very satisfied. Work done under warranty was beyond what we expected.
17 February 2025
Great staff
17 February 2025
Prompt repair and kept informed of progress
17 February 2025
Team went above & beyond what i would have expected.
17 February 2025
Very satisfied. Was able to wait whilst car being serviced.
14 February 2025
100 percent satisfied, we have used Mini Swindon for many years as problems are dealt with efficiently.
13 February 2025
Again excellent service throughout from start to finish ?? thank you
12 February 2025
Everything perfect
12 February 2025
Plenty of information regarding service and costs
12 February 2025
Ten out of ten from start to finish ,professional service.
12 February 2025
Had a very good person looking after me
11 February 2025
For reasons given above.
11 February 2025
Professional service, from booking in to completion.
11 February 2025
The service was offered at a range of times to suit and completed within the time advised.
11 February 2025
Annabel was incredibly helpful and kept me up to date from before they received the car until handing the keys back to me. Everything was perfectly explained.
11 February 2025
I bought the car from Dick Lovett and have had nothing but excellent service since.
09 February 2025
Everything went as planned on the day.
08 February 2025
Easy to book in, kept well informed of progress
08 February 2025
Excellent customer service
07 February 2025
Very easy to contact and speak with.
06 February 2025
Car ready on time and nice and clean
05 February 2025
Great service, very friendly and helpful
03 February 2025
I got my MOT & overall health check completed in good time. Lauren was able to fit me in as most appointments were booked. Very good communication.
02 February 2025
Loren who i dealt with was friendly and knowledgeable and kept me informed at all tomes
02 February 2025
Annabelle Gleason very welcoming on ariuval kept us updated on progress and phoned when it was identified that extra work needed
02 February 2025
From initial booking in, great communication, the service manager listened to me. The garage also used the My Mini app / idrive to pre order parts to ensure there was no delay in repair, absolutely fantastic service.
01 February 2025
The service and communication were excellent.
13 April 2025
Olivia has kept me in the loop for the whole time and was patient when helping me choose my dream mini. She wasn't pushy and seemed to be genuinely interested in finding the best car for me.