OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
166 ratings and 113 comments received in the last 90 days.
01 August 2025
Lewis was extremely helpful and made the whole process very easy.
20 July 2025
Great service
15 July 2025
See above. Handover was good but because of the clunky e-paperwork process , Dick Lovetts gave my new car a free paint protection finish which was a very good jesture on their part.
13 June 2025
I very happy from start to finish with process of buy my Mini.
13 June 2025
Michael was very helpful and he worked to get me the car I wanted for the price I wanted to pay.
04 June 2025
Buying a mini always feels more than just buying a car!
29 May 2025
Fabulous service
07 August 2025
Very helpful
06 August 2025
Clear and consistent advice quickly sorted issue
06 August 2025
Excellent service throughout.
06 August 2025
They have been my go to place for the past 4years. I can not fault them in any way. They follow up, keep you updated, remind you of any upcoming service and MOT..
06 August 2025
Really friendly and easy to deal with
04 August 2025
Staff are professional, welcoming and friendly. I am never patronised, and any questions I have are answered fully. I usually wait in the branch for my car to be ready as I find the environment / facilities to be a great space to work in.
03 August 2025
Need to mention two employees who work at Dick Lovett, Swindon Lauren Baker and Ashley Chapman both went well beyond what one would expect from a dealership regarding dealing with a customer issue from a used mini bought from them .
31 July 2025
Lauren was very friendly and helpful and could answer all my questions. Thus far (it's only been a few days) I am very happy with the repair to the roof. The health check was also helpful.
30 July 2025
Brilliant
30 July 2025
Kept updated at all times
07 August 2025
Showroom was calm and the receptionist very pleasant.