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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
191 ratings and 166 comments received in the last 90 days.
03 July 2026
Quick and smooth process
03 July 2026
Miles Osbourne was a fantastic and helpful sales operative. He kept me updated regularly whilst my car was on order. On collection, he talked through the car thoroughly and ensured I was all set up with apps and understood the technology.
03 July 2026
No problems, Miles was very helpful and I would recommend Miles was always there to answer questions or emails very helpful
25 June 2026
Great sales guy - Miles - so knowledgeable & nothing was too much for him!
24 June 2026
Easy process as all documents were pre signed and completed
24 June 2026
Miles was always happy to help answer my many questions, he's friendly and polite and able willing to help.
20 June 2026
The start of my experience of purchasing my new mini was troublesome resulting in a severe delay to receiving my car. However, once Ben Newman took over the handling of my order, the service was exceptional and he went above and beyond.
19 June 2026
Very poor experience. Felt like purely a transaction, didn't feel a valued new customer. Buying a car is a big investment and should feel exciting and special
11 June 2026
Polite, efficient and knowledgable
09 June 2026
Fantastic service from Lewis at the dealership from start to finish. Felt well supported all the way through the process from test drive to picking up the new car.
08 June 2026
Miles Osborne was the ultimate professional
07 June 2026
On the whole very satisfied.
04 June 2026
Excellent service, both friendly and professional
03 June 2026
Very efficient and friendly.
03 June 2026
Very satisfied right from the get go, I was made to feel welcome and kept updated throughout
02 June 2026
Lewis Ford (Dick Lovett Swindon) was amazing sourcing us the exact car we wanted in the right timeframe. He was super patient and explained the options really clearly making it easy to decide the specification we wanted
30 May 2026
Excellent customer service from Michael Norcliffe. He and his managers were helpful, polite and always available . This is my third Mini from Dick Lovett. Delighted to return and to have had an excellent experience.
23 May 2026
Proactive, informative, expertise,listening
20 May 2026
Welcoming and friendly environment. Staff very professional and helpful. Lewis was brilliant- not at all pushy and answered all questions, kept in touch when he said he would and didn't oversell anything. A refreshing change! Thanks Lewis.
19 May 2026
Lewis Ford was amazing. Always updated me
16 May 2026
Knowledgeable and helpful staff
16 May 2026
A great experience from start to finish and Michael kept us informed throughout - his knowledge and commitment to customer service was superb.
12 May 2026
Excellent customer focused and oriented service. All went well, smoothly and as planned.
12 May 2026
Really pleased with Mini Swindons service
11 May 2026
This is our third MINI - and our first ever all-electric vehicle - and we were very happy with the help we received from Michael, the Sales Executive at Dick Lovett MINI Swindon when deciding which model to choose that met our requirements.
11 May 2026
The sales person was friendly and pursuasive but he didn't give us the final offer in writing ; showed on his computer screen and then denied it . It left a bitter taste in our mouths .
07 May 2026
Great at responding, gave us a great experience all round ! Both Miles and Josh were very helpful.
04 May 2026
Every one at Dick Lovett are always helpful and call you back if they are busy they make the whole buying experience a joy
28 April 2026
Michael at Dick Lovett Swindon was a fantastic point of contact for the purchase of my 5th mini from this dealership. Michael had all the answers to everything I asked and was extremely helpful.
14 July 2026
Cheerful, polite and professional welcome. Updates provided at regular intervals.
14 July 2026
Everyone really helpful Especially Annabelle who kept me informed at all times
13 July 2026
Overall satisfied, but would of liked more time to deside whether to take out service plan instead of being put on the spot
13 July 2026
Excellent service beginning to end. Lauren very helpful
13 July 2026
Great service, efficient and Annabelle kept me updated and was really helpful
13 July 2026
All excellent
13 July 2026
Good job done
13 July 2026
Excellent professional friendly customer service. Always ready to quickly respond to my requests or concerns about my car.
13 July 2026
Excellent customer service care. The video report on the car is fantastic . Comfortable waiting area. A free car wash also !
13 July 2026
Yes it was satisfactory
12 July 2026
The service on the day was exceptional as usual. Organising the service (booking, communicating, understanding what needed to be done, etc.) was less good.
12 July 2026
Always well looked after and happy with the service we get. Thank you,
11 July 2026
My car was picked up on time on the morning of my MOT. The guy was friendly and did his job perfectly.
11 July 2026
Excellent service always, service team at mini Swindon are very good at looking after you from the start to finish would not go anywhere else
09 July 2026
All work fully explained and completed ontime
09 July 2026
Great customer service
09 July 2026
I visited twice during that week after a call to the service dept about a couple of things that needed attention-especially for a wing mirror replacement. Great service and advice from Annabel and the team.
08 July 2026
Excellent communication, service and approachability
08 July 2026
I love the video for the MOT/Health check. Everything is always quick easy and efficient and the self check in is great, simple and secure !
05 July 2026
Very quick service, great courtesy car and fixed the problem efficiently.
05 July 2026
Kept in the loop
04 July 2026
I always have great service from Dick Lovett, nothing is too much trouble for them.
03 July 2026
Have sent this before. Lauren always helpful. James who works on my mini,always goes above and beyond. They both listen if I have a problem and James solves it.
02 July 2026
Annabel is excellent as always
02 July 2026
I had to sit and wait to collect my car for 25 minutes. I was sat looking at my ready car and all I needed to do was tap my card to pay and be handed the keys.
01 July 2026
Excellent customer service.
01 July 2026
The service and communication was excellent, thank you to Annabelle for keeping me updated
30 June 2026
The health check was thorough and showed what needed fixing, but not unnecessarily expensive.
29 June 2026
You met my every need in a professional, efficient and timely way
29 June 2026
Very professional and customer focused
29 June 2026
Outstanding service from Nikola throughout my Motability journey. She made everything easy, went above and beyond, and my wrapped car at collection was such a wonderful surprise! Thank you, I love my new MINI!
28 June 2026
Annabel kept me up to date
28 June 2026
Always a great service from this Dealership
28 June 2026
Top class service as always especially keeping us informed
28 June 2026
.
28 June 2026
Feel free to contact me
28 June 2026
The customer service from Annabel in the service department is very helpful, she went through all the details of the service and informed me of highlighted issues.
28 June 2026
No issues with service. Kept me up to date
27 June 2026
Apart from the shock of failing the MOT due to a split tyre, and the prevalence of amber faults in a car that has only 11,000 miles on the clock, what can be faulted? 10 out 10 from the staff.
27 June 2026
Excellent service, great communication flow and updates. Helped sort out the immediate problem and get the car back to me really quickly.
27 June 2026
Your service colleagues were professional and friendly.
26 June 2026
Not a scheduled service, but a recovery to Mini. Start to finish the service team were happy to help and accommodating of a last minute drop-in. Annabel kept us well informed and suspension was fixed well within expectations.
25 June 2026
My service advisor was a smart looking and very friendly man called Paul. I was sent a video explaining to me that my car required some additional work. Paul made me feel at ease and did not pressure me into the additional work.
25 June 2026
Great service, friendly, helpful staff . Technician came out to explain something to me regarding coolant very helpful x dogs are welcome and water and treats provided for them .nice clean showroom x PLUS coffee and biscuits for me xxx
24 June 2026
Great service
23 June 2026
Everything sorted with good flexibility
23 June 2026
They were all Helpful and knowledgeable.
19 June 2026
Had hoped for a speedier service
18 June 2026
Always polite welcoming, nice to do business with.
18 June 2026
Staff were all very polite and professional
18 June 2026
Very professional service as always. Kept us updated on the works needed and carried out.
15 June 2026
Excellent customer service. Nice environment. Clean and efficient. Friendly and helpful service.
14 June 2026
Quick efficient service, lovely staff
14 June 2026
Excellent service but a shame the washing facility was jot operating
13 June 2026
Very good service snd really helpful at short notice
13 June 2026
Overall good experience, did a nice job on a complimentary vac and wash but didn't appreciate changing my radio station, don't think anyone should change something without permission and I had a bottle of water in the car door which was not returned
13 June 2026
Very professional.
12 June 2026
There were no issues of concern.
12 June 2026
No issues, polite staff and kept well informed of what was happening to my car
11 June 2026
Fantastic service from initial first visit and test drive until delivery of new vehicle. Lewis kept me informed all the way through the process. Couldn't have asked for better customer service.
11 June 2026
I'd had some trouble booking online/wasn't sure which services I had to have so I rang up and spoke to a really helpful advisor called Charlie, who sorted everything for me. I was also contacted by Lauren who was helpful too.
09 June 2026
When collecting my car I discovered an air bag fault resulting from the fitting of dash cameras. I had to leave my car there and return home without it as there was no one available to resolve. Wasting time off work taken and overcharged for valet
08 June 2026
Pleasant to deal wirh
08 June 2026
Efficient & friendly service as ever.
08 June 2026
Tire replacement was frustratingly slow because the tires are not kept on site
08 June 2026
Fantastic service. Was kept up to date with all aspects of delivery and any question answered quickly and efficiently
07 June 2026
Great collection and return service as always.. Problem fixed and bill was actually less than quoted. Great communication with the service team. Good all round and complimentary car wash
07 June 2026
Very easy process to book from start to finish. Kept informed at all times.
07 June 2026
Good overall experience
07 June 2026
purchased car 3 months ago for 9k no0w needs new clutch for £3.5k
06 June 2026
Very good customer service
06 June 2026
Always a reliable service
05 June 2026
Professional service
05 June 2026
Staff were great, but my car was parked outside for 20 minutes as I waited for the technician to send the details to the service team so I could pay and take it away
04 June 2026
excellent service for a small item
03 June 2026
Very friendly and professional
03 June 2026
We always use Dick Lovett since we purchased the mini in 2017 We use them for Mot, service and any repairs. We find them trustworthy reliable honest and we feel we have their full backing
03 June 2026
Prompt, efficient and flexible when I needed to change the booking. Car very clean, feels like a very professional job.
03 June 2026
Great service.
02 June 2026
All good
01 June 2026
Helpful staff, quick to respond, picked up my car
29 May 2026
Unhappy of lack personal contact n check in. Having to check in via a screen
28 May 2026
The team make coming in for any work to be done almost painless.
28 May 2026
They came and collected my car from school, did the work and returned it before home time! Very easy. And it was clean!!
28 May 2026
message on dash-reverse light not working. advised I needed a whole light unit, at high cost as calcified contacts in my unit? Health check video advised just change bulb. Reverse light is working with no repair so I was very misled 1* for car wash
27 May 2026
.
27 May 2026
Friendly efficient service
25 May 2026
Polite and friendly people, very pleasant atmosphere.
23 May 2026
Timely, efficient and good communication of progress with my car.
23 May 2026
It was only an mot
23 May 2026
Personalised service and very friendly
22 May 2026
Excellent Service
21 May 2026
Had a tyre replaced which should be covered by the insurance policy Mini sold me 5 months ago. Wasn't unaware until the last minute that the policy was with a third party, told claiming was easy, now being ghosted by Mini regarding the claim form.
21 May 2026
Good job
21 May 2026
Annabel was so amazing, kind and keen to to help whenever!
20 May 2026
Friendly staff and welcoming environment. Answered all questions, weren't pushy at all. Lewis was brilliant at keeping in touch or answering calls. Nothing was too much trouble and a really pleasant, honest salesperson.
19 May 2026
Lewis was a very friendly member of the team who helped me through the whole process. Kept me up to date with the whole process and quickly answered any questions i emailed him with. Very impressed and happy with his help.
19 May 2026
Friendly,polite and highly professional.
18 May 2026
Outstanding work by Joe and his minions yet again
17 May 2026
Always timely. Thorough and clear on what is being carried out or required. Friendly and approachable staff,
17 May 2026
Polished professional service
16 May 2026
100% the best service I receive, not just with the car, best with everything. Sure things don't always go to plan but that's life & cars! But they care & that means the world!
16 May 2026
Very high customer focused and oriented service.
15 May 2026
All ok
15 May 2026
Amazing service from your team with special mention of Annabelle & Lauren who just make life so much easier
15 May 2026
Friendly welcome, and great service and assistance from Lauren, as usual.
15 May 2026
Help & friendly team. Kept informed of progress.
13 May 2026
Miles was very helpful, listened well & assisted me in saving more money than expected.
13 May 2026
Outstanding service
12 May 2026
Great service (especially from Lauren) despite having to constantly rebook. Deducted one star due to the glue left on the windscreen presumably from protection used for replacing the scuttle panel / wiper arms.
12 May 2026
Friendly staff and now nice clean car
11 May 2026
Setting up the service appointment and having the works carried out as expected was very easy. Annabel and Joseph and Dick Lovett MINI Swindon are very knowledgeable and helpful, and so are the technicians.
08 May 2026
Service experience was good, minor problem with not quite fitting a part correctly and a part not being received on time dealt with efficiently.
08 May 2026
Professional service and friendly, helpful staff.
06 May 2026
Even though the job could not be completed due to motability not giving the all clear as my lease is almost up, my car was still washed & was given an update by phone.
05 May 2026
Very helpful
04 May 2026
Staff courteous and helpful. I was kept updated by technician and service staff about vehicle progress. All work completed in my timeframe and car returned washed and looking lovely
04 May 2026
Good efficient service
04 May 2026
Professional, friendly staff. Good facilities for a waiting appointment.
04 May 2026
Always great service from the team at Dick Lovett Swindon.
02 May 2026
Excellent service all round.
01 May 2026
Great service from start to finish by all staff. Good communication and kept me updated regularly.
30 April 2026
Work was explained clearly and carried out promptly. Good communication was maintained throughout the process. The lady dealing with me (Lucy) was personable and very professional. Exemplary service.
30 April 2026
Good communication.Like the health check video.Confident my car is safe & realiable.
30 April 2026
Very satisfied with service just seemed very expensive
30 April 2026
Service from Leanne was excellent but initial costs very expensive until challenged - can't help feeling being taken advantage of.
30 April 2026
Work completed to hopefully the quality expected. Brakes feel and work fine.
29 April 2026
Efficient overall service and helpful team.
29 April 2026
Dan made the whole experience very easy.
25 April 2026
Very satisfied with whole experience. Professional, friendly staff throughout.
25 April 2026
Annabel was very helpful and friendly as always, keeping me updated throughout.
25 April 2026
Work completed as diagnosed
25 April 2026
Reliable and professional.
25 April 2026
Great service from Mini Swindon - Personal welcome from all the Team, including Joe the Service Manager . Work completed swiftly and lots of choice and flexibility for the waiting appointment provided by Annabel who is always amazingly helpful
23 April 2026
Excellent service as always
22 April 2026
friendly welcome, explained what was happening ( useful as first time using Mini service) showed to work area and coffee etc, then kept informed throughout visit ( twice ) to explain what was needed and being done under warranty
FIND Dick Lovett Swindon.
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0179 339 1199
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0179 339 8511
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0179 339 8511
Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham
05 July 2026
The service I received from Hannah and the team at Dick Lovett was excellent. I appreciated the fact that I had one key contact throughout the whole process and Hannah was brilliant every step of the way. I would highly recommend dealing with Hannah.