About Your Local MINI Retailer | Dick Lovett Swindon

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

169 ratings and 125 comments received in the last 90 days.

23 January 2026

Your Sales Representative was professional, polite, and explained everything clearly and in detail.

21 January 2026

Josh was exceptional from start to finish and always prompt with my queries in between, very professional manner and was great to work with

20 January 2026

The sales representative Lewis Ford was so helpful and knowledgeable.

20 January 2026

Our Sales consultant Josh Farr was very experienced x knowledgeable x explained everything to us from start to finish. Nothing was too much trouble, we asked many questions x he answered them all to our satisfaction.

04 January 2026

Michael Norcliffe was very helpful on the day I collected the car, he explained all of the features on the vehicle and took lots of time to explain all I needed to know.

02 January 2026

Easy to collect new vehicle

02 January 2026

Excellent customer sales experience.

24 December 2025

I was kept up to date at every point from order to delivery.

21 December 2025

They struggle with the Mini UK and Mini FS processes. I believe the faults lie predominantly between Mini UK and Mini FS.

21 December 2025

Always kept us up to date on delivery schedule.

See all reviews

21 December 2025

Great service

13 December 2025

Very helpful and friendly and nothing was ever too much trouble, good liaison

06 December 2025

I was happy with the service provided by Taylor however I was disappointed with the lack of updates from Mini. Once I had raised my disappointment I was updated more but I don't think it should have took for me to complain first.

05 December 2025

Miles Osborne was a fantastic Sales Executive and delivered an impeccable handover service. He's a credit to Mini!

02 December 2025

The sales team were all very helpful. They didn't put pressure on me or make me rush to any decisions or tasks. The presentation of the car was a lovely touch.

01 December 2025

I've always had exceptional service from Dick Lovett Mini Swindon! When we purchased our first Mini we were served by Michael Norcliffe and had such great service from him that we requested to be served by him when purchasing our new Mini Aceman.

26 November 2025

Very friendly dealership & Miles in particular was an absolute pleasure to deal with, he kept us fully informed with every step of our purchase & responded very quickly to any of our queries which made the whole process a very pleasant experience.

26 November 2025

Matt was brilliant. So helpful.

25 November 2025

The sales exec was calm, clear and patient with me. I've never owned a MINI before, so I had lots of questions.

23 November 2025

Matt has been amazing, kept me updated on progress, so patient with me, sat with me and paired my phone as I am not techy on the day of collection

18 November 2025

All questions a were answered and I could always get through to the showroom. Lewis called me back immediately if i left a message.

18 November 2025

We arrived at the swindon office on a Friday and we were driving away with in the hour .

14 November 2025

Excellent service and assistance

12 November 2025

Purchase and handover process was extremely straightforward. Michael Norcliffe took the time to explain changes in the vehicle clearly and effortlessly.

04 November 2025

Michael was and still is very helpful with queries.

04 November 2025

The handover was brilliant and the car arrived earlier than expected which is a huge plus!

04 November 2025

Polite and knowledgeable staff.

24 January 2026

Yet again, Dick Lovett Mini in Swindon have not disappointed. Great service and updates on my vehicles repair. Thanks to Lauren and the whole service team.

24 January 2026

Service I received at Swindon was amazing

23 January 2026

I was looked after very well, kept fully informed of timings, problems etc. very happy with the whole experience.

23 January 2026

Good service from polite helpful staff

22 January 2026

Staff are thoroughly professional, they give first class service and are true ambassadors of the Dick Lovett Mini brand

18 January 2026

Staff are friendly and follow through my case with prompt response. Much appreciated

16 January 2026

Convenient, efficient and promt service

14 January 2026

Everything was very straightforward and stress free.

14 January 2026

Made sure my mini was given its full health after turning 4yrs old

13 January 2026

All went smoothly

See all reviews

12 January 2026

Great service as always.

11 January 2026

Always thrilled with the service we get from this dealer

11 January 2026

They kept me up to date and were so helpful. The only reason for not getting 5 stars is that I let them know that I may be late collecting and so would bring a spare key, but the car was put in the compound at the end of the day.

11 January 2026

Both the Dick Lovett Bristol and Swindon teams were brilliant from start to finish. They could not have been more helpful and the process was simple and easy.

10 January 2026

Very helpful and good communication from Alvin

10 January 2026

Work completed on schedule

08 January 2026

Very polite & helpful staff and the work was completed in a timely manner.

07 January 2026

The team were amazing

05 January 2026

Purchased car was well prepared and delivered promptly.

02 January 2026

Annabelle was very friendly and helpful

01 January 2026

On this occasion they had everything covered

31 December 2025

Cannot fault the service with me or my car. Im new to all this and you couldnt have been more helpful. Thankyou so much

26 December 2025

Efficient service that centres the customer experience

25 December 2025

Good attention to detail from Abigail.

25 December 2025

Kept up to date on work found that needed doing. Idea of cost through out.

24 December 2025

I have always felt appreciated and welcomed as a customer.

23 December 2025

A good health check in the hands of knowledge

23 December 2025

Excellent customer services

22 December 2025

Excellent service from everyone especially Annabelle.

21 December 2025

Good courtesy car, good experience in outlet, fairly quick checking in/out

21 December 2025

Excellent customer service, friendly and not pushy.

21 December 2025

Lauren and the service crew were brilliant, from the welcome when I came through the door to the hospitality while we waited for my vehicle to be serviced, it was outstanding

20 December 2025

Local team raised the issue with Mini UK but got nowhere, Tom the service manger was great but is limited by Mini UK's response

20 December 2025

Annabel went out of her way to deal with my service query

18 December 2025

Loved the video and service

17 December 2025

As long as leak fixed !!?

17 December 2025

My car was dirty inside and out when I picked it up - I was told it would be washed and vacuumed when I dropped it off. Small thing, I know but I usually have it presented cleaner when I've used you before.

16 December 2025

Kept me updated on the ongoing work . Easy to talk to.

15 December 2025

MOT and service completed, and a helpful video of checks made. Also quick and easy method to select which optional work to approve.

09 December 2025

Excellent service

09 December 2025

Lost stars were for not having am or pm appointments and the car not being cleaned when told there would be a complementary wash. Service inside the showroom was excellent.

09 December 2025

Warm welcome, efficient and friendly staff, and my car was booked in for MOT at short notice.

08 December 2025

Recall for seat belts took much longer than first told

08 December 2025

The reason that I gave the above score is because of the service provided by Annabel Gladman, which measured no efforts in providing an excellent experience. Thank you Annabel

08 December 2025

The terrible thing about my visit is that my car has to need work (and therefore there's a cost associated) Lauren was great, welcoming and friendly and also explained a couple of things I didn't understand.

08 December 2025

Not quite 5* are confusion over what did/did not need replacing with discs/pads

06 December 2025

Because I am completely satisfied.

06 December 2025

Completely satisfied with my experience at the Dick Lovett Swindon branch

05 December 2025

Very professional

04 December 2025

Kept informed. The

03 December 2025

Amazing service - always one step ahead with their thinking

02 December 2025

As above

01 December 2025

Pleasant visit

01 December 2025

Appointment was completed on time and the staff are great

29 November 2025

The customer receives a friendly welcome and your car is maintained to the highest possible level.

28 November 2025

Couldn't fault

28 November 2025

Car key was replaced with zero drama and great communication along the way.

27 November 2025

MOT done in the time I was told.

25 November 2025

The staff were very good at letting u know what they were doing

25 November 2025

Friendly and helpful staff!

24 November 2025

Nice cosy place to sit and wait

24 November 2025

Because we were kept well informed while our mini was having the Mot .Great service .We totally trust that the work on the car will be done well .We have never been let down that's why we always come back to mini .

24 November 2025

The service team were fab, on every interaction. You're made to feel welcome, there's no such thing as a silly question (I had a few of those) . And everything was explained in detail, in a way I was happy with. Thanks to Tom and the team!

22 November 2025

It was thourough

22 November 2025

Excellent thanks

22 November 2025

All staff at dick lovet are so friendly and helpful. Nothing ever seems to be too much trouble or a silly question to ask! I always feel very welcome and looked after

21 November 2025

Easy process

20 November 2025

Did everything I asked for

19 November 2025

Alloy wheels completed in good time

18 November 2025

Good service fetch my car for me as I live on the opposite side of town

18 November 2025

Good service

18 November 2025

Super customer service

18 November 2025

The Mini team at Dick Lovett Swindon are always helpful, courteous and professional and I have full confidence when my vehicle is with them for works.

17 November 2025

They were friendly and considerate, as well as providing continual communication all along the process.

15 November 2025

Kept me fully informed on what work was being carried out

14 November 2025

All good

14 November 2025

Feel I am a customer, not just a number

13 November 2025

All good

13 November 2025

Annabelle always provides an excellent service.

11 November 2025

My Setvice Advisor was personably, friendly and fully on board with my needs to spread my payments this time, as I had just come back from holidays. Also amber items very well explained and didn't push things I did not need right now.

11 November 2025

Excellent service, always made to feel a valued customer.

10 November 2025

Pleasant and professional staff

10 November 2025

Good efficient service. Good customer support.

08 November 2025

Annabelle looked after us. She is excellent, she listens and positively handles queries well. She is knowledgable about the car and a pleasure to do business with

07 November 2025

As above how could I not be satisfied they really are brillant. Gorgeous George loves them too he is very happy to go into Dealership has great time with his Mini friends and lovely boys who look after him. If he's happy then so am I - very happy.

06 November 2025

Service Team are always friendly and helpful. Good communication on how your vehicle is progressing.

06 November 2025

Lauren was great and kept me informed, she also called me prior to taking my car in to make me aware that I may be without a car for a few days. I received a complimentary clean and my car was spotless!

04 November 2025

Excellent experience and in particular customer focus on keeping you updated on the service and listening with purpose to in this instance a fault originating from the factory build being covered by the warranty ensuring no client cost to the repair

04 November 2025

They let me know that my rear brakes needed doing, gave me a price and fitted them

04 November 2025

we decided to take advantage of an offer to have wheels refurbished . Car needed daily to visit husband who has recently moved to Care home . Daughter arranged to give lifts for this period however car not ready when advised causing lots of inconven

02 November 2025

Completely satisfied with work done.

02 November 2025

They are brilliant - and always have been. Exceptional service and always willing to help whenever needed

01 November 2025

After a not great experience at a other mini dealer, I found Matilda to be great. She was very professional and genuinely cares. A credit to Mini.

01 November 2025

Works completed in line with expectations and having the car waged and hoovered was a lovely touch.

01 November 2025

Efficient and strong customer service

31 October 2025

Friendly and quick to help

31 October 2025

Good update and fix of parts under warranty

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Dick Lovett Swindon.

Address

Ashworth Road, Bridgemead, Swindon, SN5 7YH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0179 339 1199

Map

Areas served

Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham

View map

Address

Ashworth Road, Bridgemead, Swindon, SN5 7YH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

0179 339 8511

Map

Areas served

Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham

View map

Address

Ashworth Road, Bridgemead, Swindon, SN5 7YH

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:Closed
Sun:Closed

Phone

0179 339 8511

Map

Areas served

Swindon as well as surrounding areas including Cirencester, Faringdon, Marlborough and Chippenham

View map