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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
186 ratings and 128 comments received in the last 90 days.
13 June 2025
I very happy from start to finish with process of buy my Mini.
04 June 2025
Buying a mini always feels more than just buying a car!
29 May 2025
Fabulous service
30 April 2025
Just a great team, good comms and overall best centre I have used
13 April 2025
Olivia has kept me in the loop for the whole time and was patient when helping me choose my dream mini. She wasn't pushy and seemed to be genuinely interested in finding the best car for me.
03 April 2025
Very helpful
02 April 2025
Whole team were warm and friendly, were able to answer questions and resolve issues or answer questions. Even when there were long delivery delays , they kept me up to date.
26 March 2025
We had a trainee salesperson who did her best but clearly lacked knowledge about electric cars and it would have been good if at some point we had been joined by someone with more knowledge and expertise. Not having a user manual didn't help.
16 June 2025
Great service as always.
15 June 2025
No issues
14 June 2025
Great customer service & ensures I'm well informed.
12 June 2025
Great team who are very professional
12 June 2025
Superb customer service, very friendly and professional.
09 June 2025
The service I received from your personnel was fine. It's the cost and tie in as mentioned above.
09 June 2025
Considerate, efficient and always give that extra level of quality service
08 June 2025
Because the team are very efficient and even despite an issue found with my car it was quickly rectified and I had my car back the next working day
08 June 2025
Cheerful service. Problem solved. Happy customer.
08 June 2025
I have no reason to not be completely satisfied.
07 June 2025
Everyone was helpful, except when my car was cleaned they didn't clean the inside properly the backseat was still dirty except from that I was happy
04 June 2025
They went above and beyond to help me when my Mini broke just down a couple of days before my wedding and honeymoon.
04 June 2025
I have been using Dick Lovett for quite a few years and always a good service. From booking in to leaving
04 June 2025
Did everything asked and kept me updated throughout.
03 June 2025
.l was completely satisfied with the service experience at dick Lovett swindon
03 June 2025
Same as above
03 June 2025
Did what you said you'd do and in time scale and price . Excellent communication
02 June 2025
Professional services
01 June 2025
Excellent customer service.
30 May 2025
Service completed on time
28 May 2025
Excellent and efficient service.
28 May 2025
Everything got done
27 May 2025
Very friendly staff, polite. Always make you feel important
27 May 2025
.
26 May 2025
Required serviceable items, as well as an unexpected repair, completed in good time.
26 May 2025
Well looked after by Louis. While you wait work done efficiently with good wifi and capuccino
25 May 2025
Lauren in the service team was great kept me informed all the way. Was very friendly and helped answer any questions I had.
25 May 2025
Great customer service
24 May 2025
Shortage of available staff
23 May 2025
Faultless
21 May 2025
Excellent service + full Valeting's.
20 May 2025
Because it delivered exactly what was promised
19 May 2025
Completely satisfied
19 May 2025
Always top service offered and delivered
19 May 2025
Didn't have to wait to book in
19 May 2025
Got it back quicker than expected
18 May 2025
The service reception was brilliant, so friendly and professional.
18 May 2025
Exspensive
14 May 2025
Always made to feel welcome and well looked after
13 May 2025
The service technician fully understood the issue and resolved. Met expectations
13 May 2025
Silly question
12 May 2025
Friendly and helpful staff
10 May 2025
Kept me informed on progress and all done on time
08 May 2025
Excellent service
08 May 2025
The service was satisfactory but we have a noise coming from the engine, they couldn't work out what it was but not to worry. We would have to book it in again to investigate which would be another £350 or more . Left feeling a bit let down
07 May 2025
Well informed friendly service
07 May 2025
Very helpful staff
06 May 2025
All round excellent service
06 May 2025
Easy booking process straightforward efficient service
06 May 2025
As above
05 May 2025
Expensive for an oil change and apparently inconsistent service depending on perceived wealth, last time I was in business wear and treated much better than when I arrived in casual wear this time.
05 May 2025
Problem not resolved and the car is back with you
04 May 2025
Keep me updated
04 May 2025
Completed work as needed promptly but expensive to pay
04 May 2025
Nice staff and tidy amenities
04 May 2025
Good professional service
04 May 2025
Good value, great staff.
03 May 2025
The lady was fine and telephone service good
29 April 2025
Warranty issue dealt with speedily and without fuss. Well done Tom Sigee and team.
29 April 2025
Dealt with in a friendly, but professional manner with good communication throughout the day
29 April 2025
Great and efficient services from staff
28 April 2025
Excellent service as always
28 April 2025
Above
28 April 2025
Although its was expensive i felt fully satisfied with the level service and felt safer driving my car afterwards as they found a couple of small issues including a after market airfilter which sytner had left in car from previous owners ( ??)
28 April 2025
As ever brilliant service and customer care.
28 April 2025
My car was in for recall/warranty issues and I would have liked to have been told what was done as part of the feedback report
28 April 2025
Always helpful and courteous team from initial booking request, to collection, keeping me updated of status (texts, emails and in person calls) and collection and return of vehicle.
24 April 2025
Good
24 April 2025
Because the service was outstanding .Thank you Annabel.
24 April 2025
car was fixed very quickly and returned to me
24 April 2025
Consistent, competent and very professional customer service
23 April 2025
Lauren booked us in and kept us informed of the progress as it went along. Always really easy whether it's a service or fault diagnosis.
23 April 2025
Very pleased with our experience, Lauren was most helpful and kept us informed about the cars status.Thank you.
23 April 2025
Smooth process
21 April 2025
Very efficient
21 April 2025
Friendly customer service as usual but not happy with the scratchs
20 April 2025
Did not get the complimentary car clean and put the owner details on the request only for me to the communications
19 April 2025
Completely satisfied with the service and work provided by mini servicing.
18 April 2025
Quick, polite and efficient service by all staff members. My car was cleaned to a good standard this time.
17 April 2025
Service / mot was fine but very very poor customer service
16 April 2025
Did a great job.
16 April 2025
Kept me updated during service good communication from Annabel
15 April 2025
Always everything explained on visit Lauren Baker looked after me this time and kept me fully updated.
14 April 2025
Annabel and Lauren did a fantastic job from keeping me informed on the status of my vehicle throughout the appointment.
14 April 2025
Everything went so smoothly with no problems. I know that my car is in first class condition when it returns to me.
14 April 2025
Service is good as far as car goes but I do not like your new payment system - it is not user-friendly
13 April 2025
The complimentary wash on my car was very disappointing
12 April 2025
Professional timely service
12 April 2025
See all above from meet and greet as I walked in friendly ladies, to sales team and garage and valeting and lovely endless coffee if you chose to partake . Clean showroom, just everything .
11 April 2025
Very good service, professional.
10 April 2025
Easy to book. Friendly, genuine staff. Thorough feedback. Nice extra touch of having car washed & hoovered!
10 April 2025
Bought car in warranty work only 2 years old! Needed my car 2 days so gave me a giant electric countryman Ginormous car I told the woman I have no charger and no means they said that's fine. Charged 35 quid when gave car in and 12 was electricity!!!
08 April 2025
Disappointed that services are not available on Saturday mornings any more and have to rely on collection/delivery. Really appreciate this facility but had to wait longer than expected for a slot
08 April 2025
Technically the service covered all the requirements. However the support I received from Annabel , explaining the steps, keeping me updated and helping me with some timing issues I had in the afternoon was excellent.
07 April 2025
All ok. Had previously agreed to get a valuation done whilst it was in for a service this wasn't done. Sales guy (person) vs sales manager(email) varies by 1k ish so quite a bit. Same with tyre depth, checklist one value and video noticeable more.
07 April 2025
Efficient and friendly
07 April 2025
I'm overall service was Far too expensive, needed two new tyres they quoted them far too much. Will be taking my car somewhere else for the service next time. Didn't even give it a good clean inside
07 April 2025
I was treated very well.
06 April 2025
All staff members were friendly but we were told on the phone the drive train service was always needed once the car was 6 years old.yet in the mini centre they said that wasn't true and it could flag up for a service
06 April 2025
On the healthcheck video I received the technician was talking very quickly which meant I had to replay it several times to fully understand what was being said
06 April 2025
Car repair completed in a timely fashion and kept informed
06 April 2025
Looked after well throughout
04 April 2025
The repair was completed the following morning.
01 April 2025
Josh was excellent with the service and handover aswell .
01 April 2025
All questions answered with confidence
01 April 2025
Friendly, curtious, knowledgeable and still have time to appreciate the older person with an older car.
01 April 2025
It worked and came within projected estimate
30 March 2025
Brilliant staff
30 March 2025
Easy to book, very good facilities (while waiting), and the staff are friendly.
30 March 2025
As always good communication, friendly staff. Can't fault
29 March 2025
Nothing too much trouble, communication was great.
29 March 2025
Still worried if issue will recur
29 March 2025
All work was carried out to my satisfaction
28 March 2025
Dick Lovett BMW service department is exemplary. Excellent communication and finding solutions.
28 March 2025
They did what they said they would within the timescales and did a thorough analysis.
28 March 2025
Staff are great
27 March 2025
Excellent service, was kept informed of the work being carried out
27 March 2025
Problem got solved
26 March 2025
Good comms, different tyres to that quoted.
13 June 2025
Michael was very helpful and he worked to get me the car I wanted for the price I wanted to pay.