OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
193 ratings and 111 comments received in the last 90 days.
04 July 2024
We were given excellent service from Alex Nichols in Swindon. We were always kept in the loop from start to finish.
02 July 2024
From the time I walked into the showroom I experienced helpful staff. Ryan Baker was the person who looked after me during my visit, he was very friendly and had excellent customer service.
01 July 2024
Ryan in Swindon Wiltshire kept me informed at all stages and was very helpful All staff friendly
30 June 2024
Like I said above, it's been an excellent experience.
29 June 2024
My order was dealt with promptly and professionally and I was kept informed throughout.
25 June 2024
Our sales executive Miles Osborne was very helpful throughout our purchase journey. He listened to our needs carefully and recommended the Mini that is perfect to us. He is very knowledgeable about the new Mini too.
01 June 2024
The team at Mini are always happy and friendly, offering drinks and ensuring my time in the centre was enjoyable. Everyone is so welcoming
25 May 2024
Lots of information and such helpful staff. They went above and beyond to make sure that this was the right car for me. Particularly impressed with the communication from Dick Lovett Swindon. I cannot fault them for the service.
14 May 2024
Michael was very helpful both during the sales process and when collecting the car
21 July 2024
Great customer service although a little pricey
21 July 2024
Great follow up following MOT earlier this year. Reception and service from team during it period which was on time, appreciated the valet also.
21 July 2024
I felt the level of service provided was good and explained clearly.
21 July 2024
Mainly the same as my answer before, polite staff never kept waiting. Knowledgable staff. Very courteous you know your car is in good hands. You receive a video of your car being checked. The car is washed before you collect it. Great service
21 July 2024
As stated previously, the very best level of support and service from the team.
21 July 2024
I can always get service dates and times that are convenient, the staff are unfailingly helpful and friendly, and do all they can to keep my car safely on the road.
18 July 2024
Video of my vehicle with explanation was welcome and reassuring. The technician was extremely professional and clearly cared for me car
17 July 2024
The service team always go above and beyond to help with any problems that arise. I can't fault the team
16 July 2024
Everything completed as promised
16 July 2024
The car being picked up and delivered back made a huge difference. Also appreciated the car being washed and vacumed
19 July 2024
Fast and friendly