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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
238 ratings and 160 comments received in the last 90 days.
04 October 2023
Great customer service, very friendly and helpful
03 October 2023
Good communications Appointments made to suit my circumstances.
02 October 2023
Very welcoming place to visit, John made sure we were always kept up to date with the progress of the car and helped with various questions about accessories and options.
30 September 2023
Always available for any questions and always calling with updates and to answer any questions
28 September 2023
Thank you Miles Great handover of car, very informative and helpful.
27 September 2023
Extremely satisfied. It was made a most enjoyable and exciting experience. One was made to feel special and we felt that the Salesperson (Michael Norcliffe) was a friend.
26 September 2023
Staff make you feel welcome and you are not kept waiting around.
22 September 2023
Miles was always organised and engaging
22 September 2023
We had lots of help and good advice, very friendly, nothing was too much trouble. Regular updates and messages, all our questions were answered promptly. The collection of my mini was made very special with the unveiling and lovely bouquet of flowers
20 September 2023
Excellent communication. I was kept informed throughout the process
19 September 2023
Easy to deal with. Kept informed of what would happen and when.
19 September 2023
Staff at Mini Swindon were amazing, especially Matt Doughty. I went through a number of 'mind changes' and Matt never once made me feel rushed! He always made sure I had the full information, so I could make an informed decision.
06 September 2023
Purchasing a car is a major financial investment and I have always found the Mini team very informative concerning the various models and being able to test drive beforehand is helpful. Also being able to visualise the end product is brilliant
05 September 2023
It was an excellent customer experience from the 1st step into the showroom up to the last stage of being handed the keys to my new Mini Countryman. 10/10 to John Palmer Walden.
03 September 2023
good
01 September 2023
Miles and the team did an excellent job
26 August 2023
Great service from Lewis
20 August 2023
I was kept up to date at all times and had quick replies whenever I emailed Lewis. The day I picked up my new car I received gorgeous flowers & got to unwrap my car which made the experience fun & special
16 August 2023
I needed a new car within a certain timescale because my previous vehicle's lease was coming to an end. The new ca was ordered to my specifications and was available for collection on exactly the right date
06 August 2023
Everything was easy Flowers was a lovely touch. Thank you.
01 August 2023
Very efficient service !!!
31 July 2023
Mainly due to the way we have been treated Excellent customer service from Lewis Ford Very knowledgable Listened and guided us every step of the way Not pushy at all but explained everything we asked about in a timely and professional manner
28 July 2023
Great communication throughout!
26 July 2023
Throughout the whole process we were kept updated and guided especially bearing in mind the difficulties experienced with the supply chain thanks to covid and the Ukraine war,and at no time were we left wondering what was happening to our schedule.
24 July 2023
We dealt with Lewis Ford at Swindon Dick Lovett and he was excellent.
23 July 2023
Easy hand back of old car and collection of new one.
09 October 2023
The valet service left my windows completely messy with dirty water streaks inside and out
09 October 2023
The service provided by Joseph Hince was exceptional right from his acknowledgement of me in the car park, talking through recommendations & options, providing prompt responses and return calls not once did I have to follow up. Exceptional.
09 October 2023
The location is easy for myself to get to.Love my car is cleaned,Thankyou. Nice clean showroom with good refreshments.
06 October 2023
There was a slight delay with thr car but other than this administrative error, the service I recueved was great
05 October 2023
Confusion over the inflation kit was a little concerning. It was missing when I bought the car, and kindly provided (new) a few months back ago, then told at the service that it was out of date
04 October 2023
Nothing wrong with the service but I wasn't aware of how long it would take
04 October 2023
Good service, not pressured
02 October 2023
Good service & sound advice . Thank you.
02 October 2023
No issues with checking in the car for service
02 October 2023
Because it was good.
02 October 2023
Didn't phone before 4pm which was requested and we were assured would happen.
01 October 2023
good customer service and let me keep courtesy car until mine had extra work identified by service
30 September 2023
everyone was extremely helpful.
30 September 2023
Prompt, communicative, professional.
30 September 2023
Great team, great timing and nice friendly staff
30 September 2023
Quick, knowledgeable and easy
30 September 2023
Fitted my mot in at short notice and it was ready to collect earlier than expected.
30 September 2023
Sat and waited for car , didn't take long, well looked after and fantastic job done
30 September 2023
Price could be better.
29 September 2023
Really professional, helpful and friendly staff. Did what they promised they would. Kept me informed. Expensive service but they helped keep prices down with an age-related discount and car was washed too. They set the standard for me. Delighted!
26 September 2023
Did everything as expected and on time.
26 September 2023
Service Reception were great. I realised by MOT was also due so there ensured this work was also looked at to avoid me having to return.
25 September 2023
A problem with bonnet stripes peeling off was acknowledged and rectified
25 September 2023
Customer service was good, its just more expensive
24 September 2023
Always a very friendly and upbeat atmosphere when I visit Dick Lovett Swindon. A cheery smile and a warm welcome is experienced whenever I visit.
24 September 2023
Staff was friendly and explained everything so that I could understand it.
24 September 2023
Allways do a good job
21 September 2023
Arrived to a nice warm welcome from reception then passed over to Joseph to deal with my appointment. Joe and the technicians were fantastic and even cleaned my Mini which was greatly appreciated. Great customer service from all! Many thanks!
21 September 2023
All repairs completed
20 September 2023
excellent customer service. Nice people, very helpful
20 September 2023
Easy to book, everything was completed on time, great service from all those involved.
19 September 2023
Again, the whole experience is excellent.
19 September 2023
Friendly staff
19 September 2023
Customer service was top notch.
18 September 2023
Very good service and kept me up to date
18 September 2023
Video follow up of my car's inspection and service done sooner than originally promised
17 September 2023
Work was carried out quickly and to a high standard. Then clearly explained to me. My car was returned to me spotless inside and out and was actually to a far higher standard than a £30 valet I paid for some months previously at an independent shop.
17 September 2023
Arranged for car to picked up and dropped off, all ran smoothly and communication very good.
16 September 2023
Very satisfied
15 September 2023
Quick response, booking vehicle in and resolving the issue
13 September 2023
Typical Dick Lovett..Fantastic
13 September 2023
Fair and honest dealings.
13 September 2023
Informative, helpful and efficient service.
13 September 2023
The team have never failed to exceed my expectations.
12 September 2023
Prompt service time always giving you updates of the ongoing service
12 September 2023
Best team.
12 September 2023
Good service and helpful staff. Also was able to work while waiting for my car
11 September 2023
Mabufacture Recall carried out promptly
10 September 2023
Thorough and reasonably priced service
09 September 2023
Very satisfied 5 star
08 September 2023
Generally ok but I had to call twice to find out if my car was ready. I was told someone called Jade was dealing with my car but she didn't return my call.
08 September 2023
Easy to book and on time
07 September 2023
I worked from the garage - east to make an appointment and greet place to work while I waited
07 September 2023
Very happy with the service and friendly staff.
06 September 2023
I always take our MINI to Dick Lovett Swindon because I am very satisfied with the standard of workmanship, and the overall experience.
06 September 2023
Good experience
06 September 2023
Good communication and helpful
05 September 2023
Easy with everything taking place including new tyres in one place snd one appointment
04 September 2023
Because they go above and beyond.
04 September 2023
Service team helped me sort out my insurance clsim tir a new tyre. Took the hastke out if it completely
03 September 2023
I was very happy with my vist. The gentleman i dealt with when i dropped my car off was very helpful and kept in contact with me throughout.
01 September 2023
Couldn't have asked for more really.
01 September 2023
Couldn't ask for better service
01 September 2023
Easy to deal with
01 September 2023
Great customer service
01 September 2023
Always give clear explanations about what is required and the service that has been done. Listened to our concerns and the problems that where occuring with the car and work with us to find an amicable solution to our problem.
01 September 2023
Again the overall experience was good, dealing with jade staines was a pleasure , she is polite, professional and knowledgeable. It was a complimentary service with a wash and polish, however my car was returned in a poor state.
27 August 2023
It was very quick and easy with no worries.
27 August 2023
Some of the best customer service I have come across in a number of years. Welcome Swindon mini
24 August 2023
Kept up to date with the progress and timescale
22 August 2023
Everyone in reception are always very courteous, polite and very professional in everything they do.
22 August 2023
Excellent service both to the car and to me presonally
21 August 2023
Nothing wrong and no complaints
21 August 2023
Great dealership, always helpful and welcoming
21 August 2023
Went above and beyond to help me
20 August 2023
Service carried out. Could be cheaper.
19 August 2023
Everything went well,great customer service
19 August 2023
Jade was professional, courteous, efficient and friendly. Answered any questions and concerns in a knowledgeable manner
15 August 2023
A dirty cloth was left on the passenger seat, the wheels not washed, black dots, presumably from black walling, all over the mudguards and areas of the bodywork unwashed. Also, a long scratch on the leather steering wheel.
15 August 2023
This visit was a minor oil top up I have a full service scheduled with you in next two weeks
15 August 2023
Cory Hale and the staff were very helpful and considerate
14 August 2023
All good
13 August 2023
Car booked in for valet Kept updated Complimentary health check Healthcheck video very interesting and well communicated by Jade who was looking after my case The end result of my valet exceeded expectation and I feel as if I am driving a new car!
11 August 2023
Very satisfied in the end after raising a few concerns with Ashley, which promptly sorted out
11 August 2023
What needed doing was done
10 August 2023
great service and not crazy expensive
10 August 2023
The service offered was great, the friendliness and welcome and ease working with the dealer was faultless. I was disappointed with the valet inside my car, it felt like it was a token effort the inside valet which was of poor quality
10 August 2023
They sorted my issues with my Mini, very satisfied.
09 August 2023
Very professional, kept updated throughout the whole process.
08 August 2023
Efficient, friendly, good service
08 August 2023
They fixed the problem we had and advised us of other issues that would need fixing in the future but also gave us the choice to get them fixed now.
08 August 2023
Very thorough
08 August 2023
The staff and servicw received here is top class.
08 August 2023
Always bring my car back ready to drive nice and clean
07 August 2023
Ashley was very helpful.
07 August 2023
Jade Stains did a great job of organising the service and kept me informed.
06 August 2023
Very satisfied by a polite and professional team.
03 August 2023
The communications from Jade was excellent
03 August 2023
Great service
02 August 2023
Very friendly team. Our car is always well looked after.
02 August 2023
Updated all along the way
02 August 2023
Advisor was excellent at communicating and keeping me up to date
31 July 2023
Well looked after
31 July 2023
100% trust
31 July 2023
Excellent professional can't do enough for customer make you feel special and always do their very best to sort out any problem your car may have. Feel they go ?? and much more Always leave feeling very happy and know Gorgeous George is good to go.
30 July 2023
Thorough and professional
30 July 2023
There was an issue with my bonnet handle being broken. Although this was report on the video and Health Check details this was only after a received a call from the centre informing me on an issue. I was not informed on this call about the handle.
30 July 2023
They were very professional
30 July 2023
Safety recall was easy to book and check in and loan car was smooth and easy. I was kept updated throughout and not pressured into getting loads of work done
30 July 2023
Helpful and polite staff
30 July 2023
Flexible and efficient service, I was kept informed.
29 July 2023
Staff at Dick Lovett Swindon are patient and understanding of customer's own level of understanding.
29 July 2023
Work carried out efficiently
27 July 2023
The service remains consistently great! The staff are more than willing to take time out and talk to you.
27 July 2023
Car was cleaned well, MOT failure due to tyres and brakes. Tyre price was matched however brake replacement expensive
26 July 2023
Liked that I was not pushed to make changes earlier than necessary
26 July 2023
Car was cleaned & had txt to say it was complete
26 July 2023
Quick at getting me in to my mini Thanks to Matilda
26 July 2023
excellent job
26 July 2023
Very efficient & good updates on any work & when ready to collect
25 July 2023
Car sorted - reasonably priced - communication excellent and staff always awesome
25 July 2023
Dick Lovett Mini are always very helpful. So much so that we havve just ordered a brand new Mini Coun tryman.
25 July 2023
Car clean after service wasn't great
25 July 2023
Very satisfied with service provided dont want to add anymore
23 July 2023
Looked after very well.
23 July 2023
Jade listened to issues and was supported by Ashley
23 July 2023
Ashley snd Jade are the reason you received give stars
23 July 2023
Very polite and helpful. Easy to deal with.
21 July 2023
The issue has not been sorted after payment for a service.
20 July 2023
Excellent service
20 July 2023
The best customer service I have ever had, great team at Dick Lovett Swindon.
20 July 2023
Great service
19 July 2023
I was completely satisfied
04 October 2023
Ryan the salesman made the hole experience a fun and enjoyable experience