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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
183 ratings and 122 comments received in the last 90 days.
13 June 2025
I very happy from start to finish with process of buy my Mini.
04 June 2025
Buying a mini always feels more than just buying a car!
29 May 2025
Fabulous service
30 April 2025
Just a great team, good comms and overall best centre I have used
13 April 2025
Olivia has kept me in the loop for the whole time and was patient when helping me choose my dream mini. She wasn't pushy and seemed to be genuinely interested in finding the best car for me.
02 July 2025
There was a mistake on the MOT Certificate which was rapidly and courteously corrected
30 June 2025
A pleasure to go to DL, Swindon
27 June 2025
I get update about my car and what is needed.
26 June 2025
The man helping (Louis I think, had coke from BMW) was so helpful.
26 June 2025
I came away from my appointment at MINI Swindon feeling very satisfied with how I was treated. excellent customer service from Annabel and the team.
26 June 2025
Highly satisfied, very seamless service
26 June 2025
Friendly and professional staff. Nothing was too much trouble
25 June 2025
n/a
24 June 2025
Lovely and friendly
23 June 2025
Very good, good communication and completed on time.
22 June 2025
Always great service staff informative ??
21 June 2025
My last few visits have been dealt with by Annabel Gladman, who is a credit to your company, friendly, keeps in contact and whose advice is appreciated.
20 June 2025
The service team especially Annabel were really helpful in trying to sort out a problem with my Mini.
20 June 2025
Everything was very efficient
20 June 2025
I had the wheel trims refurbished, mini was dropped off at the Bristol branch and was informed that the work would be carried out at the Swindon depot. Really pleased with the results, an excellent job done, wheel trims look brand new.
20 June 2025
Everything completed efficiently
20 June 2025
Very happy with the service and the courtesy car.
19 June 2025
Very quick service and amazing contact with when the car was ready and if there was any delays
19 June 2025
Everything complete on time
17 June 2025
Always a pleasure to Lauren and Annabelle are on the ball every time
17 June 2025
Staff always helpful and courteous.
17 June 2025
Always served with a polite and friendly manner, and with a smile.
17 June 2025
Although just a simple request to top up oil this was done quickly and efficiently alongside a mini vehicle check list which was good
17 June 2025
Cant remember then name of the lady who helped me but she offered really good, friendly service and took the time to explain everything to me
16 June 2025
Great service as always.
15 June 2025
No issues
14 June 2025
Great customer service & ensures I'm well informed.
12 June 2025
Great team who are very professional
12 June 2025
Superb customer service, very friendly and professional.
09 June 2025
Considerate, efficient and always give that extra level of quality service
09 June 2025
The service I received from your personnel was fine. It's the cost and tie in as mentioned above.
08 June 2025
I have no reason to not be completely satisfied.
08 June 2025
Because the team are very efficient and even despite an issue found with my car it was quickly rectified and I had my car back the next working day
08 June 2025
Cheerful service. Problem solved. Happy customer.
07 June 2025
Everyone was helpful, except when my car was cleaned they didn't clean the inside properly the backseat was still dirty except from that I was happy
04 June 2025
They went above and beyond to help me when my Mini broke just down a couple of days before my wedding and honeymoon.
04 June 2025
I have been using Dick Lovett for quite a few years and always a good service. From booking in to leaving
04 June 2025
Did everything asked and kept me updated throughout.
03 June 2025
Same as above
03 June 2025
Did what you said you'd do and in time scale and price . Excellent communication
03 June 2025
.l was completely satisfied with the service experience at dick Lovett swindon
02 June 2025
Professional services
01 June 2025
Excellent customer service.
30 May 2025
Service completed on time
28 May 2025
Excellent and efficient service.
28 May 2025
Everything got done
27 May 2025
Very friendly staff, polite. Always make you feel important
27 May 2025
.
26 May 2025
Well looked after by Louis. While you wait work done efficiently with good wifi and capuccino
26 May 2025
Required serviceable items, as well as an unexpected repair, completed in good time.
25 May 2025
Lauren in the service team was great kept me informed all the way. Was very friendly and helped answer any questions I had.
25 May 2025
Great customer service
24 May 2025
Shortage of available staff
23 May 2025
Faultless
21 May 2025
Excellent service + full Valeting's.
20 May 2025
Because it delivered exactly what was promised
19 May 2025
Got it back quicker than expected
19 May 2025
Completely satisfied
19 May 2025
Didn't have to wait to book in
19 May 2025
Always top service offered and delivered
18 May 2025
The service reception was brilliant, so friendly and professional.
18 May 2025
Exspensive
14 May 2025
Always made to feel welcome and well looked after
13 May 2025
The service technician fully understood the issue and resolved. Met expectations
13 May 2025
Silly question
12 May 2025
Friendly and helpful staff
10 May 2025
Kept me informed on progress and all done on time
08 May 2025
Excellent service
08 May 2025
The service was satisfactory but we have a noise coming from the engine, they couldn't work out what it was but not to worry. We would have to book it in again to investigate which would be another £350 or more . Left feeling a bit let down
07 May 2025
Very helpful staff
07 May 2025
Well informed friendly service
06 May 2025
All round excellent service
06 May 2025
Easy booking process straightforward efficient service
06 May 2025
As above
05 May 2025
Expensive for an oil change and apparently inconsistent service depending on perceived wealth, last time I was in business wear and treated much better than when I arrived in casual wear this time.
05 May 2025
Problem not resolved and the car is back with you
04 May 2025
Good value, great staff.
04 May 2025
Good professional service
04 May 2025
Nice staff and tidy amenities
04 May 2025
Completed work as needed promptly but expensive to pay
04 May 2025
Keep me updated
03 May 2025
The lady was fine and telephone service good
29 April 2025
Great and efficient services from staff
29 April 2025
Warranty issue dealt with speedily and without fuss. Well done Tom Sigee and team.
29 April 2025
Dealt with in a friendly, but professional manner with good communication throughout the day
28 April 2025
Excellent service as always
28 April 2025
Although its was expensive i felt fully satisfied with the level service and felt safer driving my car afterwards as they found a couple of small issues including a after market airfilter which sytner had left in car from previous owners ( ??)
28 April 2025
As ever brilliant service and customer care.
28 April 2025
My car was in for recall/warranty issues and I would have liked to have been told what was done as part of the feedback report
28 April 2025
Always helpful and courteous team from initial booking request, to collection, keeping me updated of status (texts, emails and in person calls) and collection and return of vehicle.
28 April 2025
Above
24 April 2025
car was fixed very quickly and returned to me
24 April 2025
Because the service was outstanding .Thank you Annabel.
24 April 2025
Good
24 April 2025
Consistent, competent and very professional customer service
23 April 2025
Smooth process
23 April 2025
Lauren booked us in and kept us informed of the progress as it went along. Always really easy whether it's a service or fault diagnosis.
23 April 2025
Very pleased with our experience, Lauren was most helpful and kept us informed about the cars status.Thank you.
21 April 2025
Very efficient
21 April 2025
Friendly customer service as usual but not happy with the scratchs
20 April 2025
Did not get the complimentary car clean and put the owner details on the request only for me to the communications
19 April 2025
Completely satisfied with the service and work provided by mini servicing.
18 April 2025
Quick, polite and efficient service by all staff members. My car was cleaned to a good standard this time.
17 April 2025
Service / mot was fine but very very poor customer service
16 April 2025
Did a great job.
16 April 2025
Kept me updated during service good communication from Annabel
15 April 2025
Always everything explained on visit Lauren Baker looked after me this time and kept me fully updated.
14 April 2025
Annabel and Lauren did a fantastic job from keeping me informed on the status of my vehicle throughout the appointment.
14 April 2025
Service is good as far as car goes but I do not like your new payment system - it is not user-friendly
14 April 2025
Everything went so smoothly with no problems. I know that my car is in first class condition when it returns to me.
13 April 2025
The complimentary wash on my car was very disappointing
12 April 2025
Professional timely service
12 April 2025
See all above from meet and greet as I walked in friendly ladies, to sales team and garage and valeting and lovely endless coffee if you chose to partake . Clean showroom, just everything .
11 April 2025
Very good service, professional.
10 April 2025
Easy to book. Friendly, genuine staff. Thorough feedback. Nice extra touch of having car washed & hoovered!
10 April 2025
Bought car in warranty work only 2 years old! Needed my car 2 days so gave me a giant electric countryman Ginormous car I told the woman I have no charger and no means they said that's fine. Charged 35 quid when gave car in and 12 was electricity!!!
13 June 2025
Michael was very helpful and he worked to get me the car I wanted for the price I wanted to pay.