OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
192 ratings and 144 comments received in the last 90 days.
04 November 2025
The handover was brilliant and the car arrived earlier than expected which is a huge plus!
04 November 2025
Michael was and still is very helpful with queries.
13 October 2025
I was treated with respect; everything was done to make me feel comfortable and that I understood my options. Nothing was too much of an ask.
07 October 2025
As mentioned, a great dealership and staff.
07 October 2025
Excellent communication, even answering emails in the evening!
01 October 2025
Sales team listened to all our queries and kept us well informed until delivery. Handover was organised well and we enjoyed every minute.
30 September 2025
Michael Norcliffe has always given great customer service
27 September 2025
Josh Farr was excellent. I was updated regularly throughout the process and less positive news about the EV grant was handled incredibly well. Handover of the vehicle was very detailed and thorough, very impressed!
27 September 2025
I love my new car.
08 November 2025
Annabelle looked after us. She is excellent, she listens and positively handles queries well. She is knowledgable about the car and a pleasure to do business with
07 November 2025
As above how could I not be satisfied they really are brillant. Gorgeous George loves them too he is very happy to go into Dealership has great time with his Mini friends and lovely boys who look after him. If he's happy then so am I - very happy.
06 November 2025
Lauren was great and kept me informed, she also called me prior to taking my car in to make me aware that I may be without a car for a few days. I received a complimentary clean and my car was spotless!
06 November 2025
Service Team are always friendly and helpful. Good communication on how your vehicle is progressing.
04 November 2025
They let me know that my rear brakes needed doing, gave me a price and fitted them
04 November 2025
Excellent experience and in particular customer focus on keeping you updated on the service and listening with purpose to in this instance a fault originating from the factory build being covered by the warranty ensuring no client cost to the repair
04 November 2025
we decided to take advantage of an offer to have wheels refurbished . Car needed daily to visit husband who has recently moved to Care home . Daughter arranged to give lifts for this period however car not ready when advised causing lots of inconven
02 November 2025
They are brilliant - and always have been. Exceptional service and always willing to help whenever needed
02 November 2025
Completely satisfied with work done.
01 November 2025
After a not great experience at a other mini dealer, I found Matilda to be great. She was very professional and genuinely cares. A credit to Mini.
FIND Dick Lovett Swindon
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0179 339 1199
Swindon, Cirencester, Faringdon, Marlborough, Chippenham
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 0179 339 8511
Swindon, Cirencester, Faringdon, Marlborough, Chippenham
Address
- Ashworth Road, Bridgemead, Swindon, SN5 7YH
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0179 339 8511
Swindon, Cirencester, Faringdon, Marlborough, Chippenham
04 November 2025
Polite and knowledgeable staff.